Online Harassment: Assessing Harms and Remedies
Online harassment refers to a wide range of harmful behaviors, including hate speech, insults, doxxing, and non-consensual image sharing. Social media platforms have developed complex processes to try to detect and manage content that may violate community guidelines; however, less work has examined...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2023-02-01
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| Series: | Social Media + Society |
| Online Access: | https://doi.org/10.1177/20563051231157297 |
| _version_ | 1797894250790125568 |
|---|---|
| author | Sarita Schoenebeck Cliff Lampe Penny Triệu |
| author_facet | Sarita Schoenebeck Cliff Lampe Penny Triệu |
| author_sort | Sarita Schoenebeck |
| collection | DOAJ |
| description | Online harassment refers to a wide range of harmful behaviors, including hate speech, insults, doxxing, and non-consensual image sharing. Social media platforms have developed complex processes to try to detect and manage content that may violate community guidelines; however, less work has examined the types of harms associated with online harassment or preferred remedies to that harassment. We conducted three online surveys with US adult Internet users measuring perceived harms and preferred remedies associated with online harassment. Study 1 found greater perceived harm associated with non-consensual photo sharing, doxxing, and reputational damage compared to other types of harassment. Study 2 found greater perceived harm with repeated harassment compared to one-time harassment, but no difference between individual and group harassment. Study 3 found variance in remedy preferences by harassment type; for example, banning users is rated highly in general, but is rated lower for non-consensual photo sharing and doxxing compared to harassing family and friends and damaging reputation. Our findings highlight that remedies should be responsive to harassment type and potential for harm. Remedies are also not necessarily correlated with harassment severity—expanding remedies may allow for more contextually appropriate and effective responses to harassment. |
| first_indexed | 2024-04-10T07:06:00Z |
| format | Article |
| id | doaj.art-428c2666da4c45f197b9631f8d3657ce |
| institution | Directory Open Access Journal |
| issn | 2056-3051 |
| language | English |
| last_indexed | 2024-04-10T07:06:00Z |
| publishDate | 2023-02-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Social Media + Society |
| spelling | doaj.art-428c2666da4c45f197b9631f8d3657ce2023-02-27T08:03:18ZengSAGE PublishingSocial Media + Society2056-30512023-02-01910.1177/20563051231157297Online Harassment: Assessing Harms and RemediesSarita SchoenebeckCliff LampePenny TriệuOnline harassment refers to a wide range of harmful behaviors, including hate speech, insults, doxxing, and non-consensual image sharing. Social media platforms have developed complex processes to try to detect and manage content that may violate community guidelines; however, less work has examined the types of harms associated with online harassment or preferred remedies to that harassment. We conducted three online surveys with US adult Internet users measuring perceived harms and preferred remedies associated with online harassment. Study 1 found greater perceived harm associated with non-consensual photo sharing, doxxing, and reputational damage compared to other types of harassment. Study 2 found greater perceived harm with repeated harassment compared to one-time harassment, but no difference between individual and group harassment. Study 3 found variance in remedy preferences by harassment type; for example, banning users is rated highly in general, but is rated lower for non-consensual photo sharing and doxxing compared to harassing family and friends and damaging reputation. Our findings highlight that remedies should be responsive to harassment type and potential for harm. Remedies are also not necessarily correlated with harassment severity—expanding remedies may allow for more contextually appropriate and effective responses to harassment.https://doi.org/10.1177/20563051231157297 |
| spellingShingle | Sarita Schoenebeck Cliff Lampe Penny Triệu Online Harassment: Assessing Harms and Remedies Social Media + Society |
| title | Online Harassment: Assessing Harms and Remedies |
| title_full | Online Harassment: Assessing Harms and Remedies |
| title_fullStr | Online Harassment: Assessing Harms and Remedies |
| title_full_unstemmed | Online Harassment: Assessing Harms and Remedies |
| title_short | Online Harassment: Assessing Harms and Remedies |
| title_sort | online harassment assessing harms and remedies |
| url | https://doi.org/10.1177/20563051231157297 |
| work_keys_str_mv | AT saritaschoenebeck onlineharassmentassessingharmsandremedies AT clifflampe onlineharassmentassessingharmsandremedies AT pennytrieu onlineharassmentassessingharmsandremedies |