THE QUALITY ANALYSIS OF SERVICE ON THE LEVEL OF TRUST ABOUT THE ATM SKIMMING (CASE STUDY AT BRI SHARIA SUNIARAJA BRANCH OFFICEBANDUNG)
ATM is an electronic media that uses the internet to connect to bank communication networks that enable customers to carry out financial transactions independently. ATM skimming is one of the negative impacts of ATMs. This case affects the value of service quality at the bank. This study aims to de...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Hamdard Foundation
2020-07-01
|
| Series: | Hamdard Islamicus |
| Online Access: | https://www.hamdardislamicus.com.pk/index.php/hi/article/view/232 |
| Summary: | ATM is an electronic media that uses the internet to connect to bank communication networks that enable customers to carry out financial transactions independently. ATM skimming is one of the negative impacts of ATMs. This case affects the value of service quality at the bank. This study aims to determine whether there is a significant influence between service quality and ATM skimming cases on customer trust. This research uses quantitative methods with descriptive analysis techniques. Primary data were obtained by distributing questionnaires to 98 respondents who were customers of BRI ShariaSuniarajaBranch Office, Bandung. The results of this study are the Service Quality variable (X1) which has a positive influence on the Trust Variable (Y) with a Regression Coefficient of 0.385 and a calculated t value of 12.217 <t table value of 1.665. While the ATM Skimming Case Variable (X2) had no effect on Trust (Y). The existence of a negative value on the results of the study showed that there was no influence on the ATM Skimming Case (X2) variable on Trust (Y).
|
|---|---|
| ISSN: | 0250-7196 |