Rules of engagement: developing the online tutor

This paper considers professional development in a context that is familiar and problematic to teaching teams in tertiary education everywhere, that of delivering online programmes with an ever-decreasing complement of staff. The Teaching Qualification Further Education (TQFE) teaching team at Unive...

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Main Authors: Lucy Golden, Aileen McGuigan
Format: Article
Language:English
Published: Association for Learning Technology 2012-08-01
Series:Research in Learning Technology
Subjects:
Online Access:http://www.researchinlearningtechnology.net/index.php/rlt/article/view/19183/pdf_1
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author Lucy Golden
Aileen McGuigan
author_facet Lucy Golden
Aileen McGuigan
author_sort Lucy Golden
collection DOAJ
description This paper considers professional development in a context that is familiar and problematic to teaching teams in tertiary education everywhere, that of delivering online programmes with an ever-decreasing complement of staff. The Teaching Qualification Further Education (TQFE) teaching team at University of Dundee confronted the reality of reduced staff numbers by centralising tutoring and support for programme participants. The new system involves standardising tutoring as far as possible through generic email, blog and microblog accounts, all badged “TQFE-Tutor” and staffed on a roster basis. Once the new “rules of engagement” via TQFE-Tutor were in place, it became clear that in addition to benefits in terms of student support, there were other unintended positive consequences: opportunities for informal professional development for staff and the promotion of effective team working. The experience of collective tutoring has facilitated collaboration on a range of innovations within online learning. This paper describes the evolution of the TQFE-Tutor innovation and reports upon a small scale study which was carried out to gather the views of the tutor team working with TQFE-Tutor. The authors conclude that the centralisation of communication and tutoring on the TQFE programme has been highly beneficial in terms of professional development for the team.
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spelling doaj.art-42cf8e8114ce4297bc8a0832722efe9b2022-12-22T01:35:42ZengAssociation for Learning TechnologyResearch in Learning Technology2156-70692156-70772012-08-0120011110.3402/rlt.v20i0.19183Rules of engagement: developing the online tutorLucy GoldenAileen McGuiganThis paper considers professional development in a context that is familiar and problematic to teaching teams in tertiary education everywhere, that of delivering online programmes with an ever-decreasing complement of staff. The Teaching Qualification Further Education (TQFE) teaching team at University of Dundee confronted the reality of reduced staff numbers by centralising tutoring and support for programme participants. The new system involves standardising tutoring as far as possible through generic email, blog and microblog accounts, all badged “TQFE-Tutor” and staffed on a roster basis. Once the new “rules of engagement” via TQFE-Tutor were in place, it became clear that in addition to benefits in terms of student support, there were other unintended positive consequences: opportunities for informal professional development for staff and the promotion of effective team working. The experience of collective tutoring has facilitated collaboration on a range of innovations within online learning. This paper describes the evolution of the TQFE-Tutor innovation and reports upon a small scale study which was carried out to gather the views of the tutor team working with TQFE-Tutor. The authors conclude that the centralisation of communication and tutoring on the TQFE programme has been highly beneficial in terms of professional development for the team.http://www.researchinlearningtechnology.net/index.php/rlt/article/view/19183/pdf_1confronting realitysustainable modelsonline tutoringsharing knowledgeCPD
spellingShingle Lucy Golden
Aileen McGuigan
Rules of engagement: developing the online tutor
Research in Learning Technology
confronting reality
sustainable models
online tutoring
sharing knowledge
CPD
title Rules of engagement: developing the online tutor
title_full Rules of engagement: developing the online tutor
title_fullStr Rules of engagement: developing the online tutor
title_full_unstemmed Rules of engagement: developing the online tutor
title_short Rules of engagement: developing the online tutor
title_sort rules of engagement developing the online tutor
topic confronting reality
sustainable models
online tutoring
sharing knowledge
CPD
url http://www.researchinlearningtechnology.net/index.php/rlt/article/view/19183/pdf_1
work_keys_str_mv AT lucygolden rulesofengagementdevelopingtheonlinetutor
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