PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MENGINAP (STUDI PADA RESEPSIONIS HOTEL ON THE ROCK KUPANG)
The purpose of this study was to determine the effect Services Quality by recepsionits to customer satisfaction. The population in this study were guests who stayed at the On The Rock Hotel. The sample amount was 50 conducted randomly to the guests. Data processing and analysis is carried out using...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Universitas Nusa Cendana
2019-12-01
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| Series: | Journal of Management Small and Medium Enterprises (SME's) |
| Online Access: | https://ejurnal.undana.ac.id/index.php/JEM/article/view/1729 |
| _version_ | 1811241129036742656 |
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| author | Afifah A.B. Ikram Antonio E.L. Nyoko Ronald P C Fanggidae |
| author_facet | Afifah A.B. Ikram Antonio E.L. Nyoko Ronald P C Fanggidae |
| author_sort | Afifah A.B. Ikram |
| collection | DOAJ |
| description |
The purpose of this study was to determine the effect Services Quality by recepsionits to customer satisfaction. The population in this study were guests who stayed at the On The Rock Hotel. The sample amount was 50 conducted randomly to the guests. Data processing and analysis is carried out using the SPPS program. The results of this study indicate that the sub variables of Service Quality (Physical Evidence, Emphaty, Reliability, Responsiveness, and Assurance) have a simultaneously significant effect on Customer Satisfaction who stay in the hotel.
Keywords: Quality Services, Customer Satisfaction.
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| first_indexed | 2024-04-12T13:30:58Z |
| format | Article |
| id | doaj.art-4349277476fb48a2a0a18bfbea27d5d0 |
| institution | Directory Open Access Journal |
| issn | 2502-2385 2723-469X |
| language | English |
| last_indexed | 2024-04-12T13:30:58Z |
| publishDate | 2019-12-01 |
| publisher | Universitas Nusa Cendana |
| record_format | Article |
| series | Journal of Management Small and Medium Enterprises (SME's) |
| spelling | doaj.art-4349277476fb48a2a0a18bfbea27d5d02022-12-22T03:31:10ZengUniversitas Nusa CendanaJournal of Management Small and Medium Enterprises (SME's)2502-23852723-469X2019-12-0192 Jul10.35508/jom.v9i2.1729PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MENGINAP (STUDI PADA RESEPSIONIS HOTEL ON THE ROCK KUPANG)Afifah A.B. Ikram0Antonio E.L. Nyoko1Ronald P C Fanggidae2Universitas Nusa CendanaUniversitas Nusa CendanaUniversitas Nusa Cendana The purpose of this study was to determine the effect Services Quality by recepsionits to customer satisfaction. The population in this study were guests who stayed at the On The Rock Hotel. The sample amount was 50 conducted randomly to the guests. Data processing and analysis is carried out using the SPPS program. The results of this study indicate that the sub variables of Service Quality (Physical Evidence, Emphaty, Reliability, Responsiveness, and Assurance) have a simultaneously significant effect on Customer Satisfaction who stay in the hotel. Keywords: Quality Services, Customer Satisfaction. https://ejurnal.undana.ac.id/index.php/JEM/article/view/1729 |
| spellingShingle | Afifah A.B. Ikram Antonio E.L. Nyoko Ronald P C Fanggidae PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MENGINAP (STUDI PADA RESEPSIONIS HOTEL ON THE ROCK KUPANG) Journal of Management Small and Medium Enterprises (SME's) |
| title | PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MENGINAP (STUDI PADA RESEPSIONIS HOTEL ON THE ROCK KUPANG) |
| title_full | PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MENGINAP (STUDI PADA RESEPSIONIS HOTEL ON THE ROCK KUPANG) |
| title_fullStr | PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MENGINAP (STUDI PADA RESEPSIONIS HOTEL ON THE ROCK KUPANG) |
| title_full_unstemmed | PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MENGINAP (STUDI PADA RESEPSIONIS HOTEL ON THE ROCK KUPANG) |
| title_short | PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MENGINAP (STUDI PADA RESEPSIONIS HOTEL ON THE ROCK KUPANG) |
| title_sort | pengaruh kualitas pelayanan terhadap kepuasan menginap studi pada resepsionis hotel on the rock kupang |
| url | https://ejurnal.undana.ac.id/index.php/JEM/article/view/1729 |
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