PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MENGINAP (STUDI PADA RESEPSIONIS HOTEL ON THE ROCK KUPANG)

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MENGINAP (STUDI PADA RESEPSIONIS HOTEL ON THE ROCK KUPANG)

The purpose of this study was to determine the effect Services Quality by recepsionits to customer satisfaction. The population in this study were guests who stayed at the On The Rock Hotel. The sample amount was 50 conducted randomly to the guests. Data processing and analysis is carried out using...

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Bibliographic Details
Main Authors: Afifah A.B. Ikram, Antonio E.L. Nyoko, Ronald P C Fanggidae
Format: Article
Language:English
Published: Universitas Nusa Cendana 2019-12-01
Series:Journal of Management Small and Medium Enterprises (SME's)
Online Access:https://ejurnal.undana.ac.id/index.php/JEM/article/view/1729

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