Supporting researchers through full-service hotline and consultation services: Success in simplicity, customization, and staffing
Navigating the research domain at an academic medical center can be challenging, even for seasoned investigators. To address this, Duke University launched two initiatives: (1) a research navigation “hotline” to provide brief assistance with a variety of research questions; and (2) researcher onboar...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
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Cambridge University Press
2020-02-01
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| Series: | Journal of Clinical and Translational Science |
| Subjects: | |
| Online Access: | https://www.cambridge.org/core/product/identifier/S205986611900428X/type/journal_article |
| _version_ | 1811156843854036992 |
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| author | Rebecca Namenek Brouwer Emily Miller Sunita Patil Geeta K. Swamy Rebbecca Moen Amanda McMillan L. Ebony Boulware |
| author_facet | Rebecca Namenek Brouwer Emily Miller Sunita Patil Geeta K. Swamy Rebbecca Moen Amanda McMillan L. Ebony Boulware |
| author_sort | Rebecca Namenek Brouwer |
| collection | DOAJ |
| description | Navigating the research domain at an academic medical center can be challenging, even for seasoned investigators. To address this, Duke University launched two initiatives: (1) a research navigation “hotline” to provide brief assistance with a variety of research questions; and (2) researcher onboarding and consultation, a one-to-one tailored offering to ensure that researchers are equipped to navigate research resources and processes effectively. The services are provided by the myRESEARCHnavigators (MRN) team, funded by Duke’s CTSA. The diverse scientific backgrounds of the six team members align well with those of the research community, allowing for a good match between the researcher and MRN team member. The MRN team answers approximately 30 questions per month, and has provided consultations to almost 400 researchers. Both services receive high satisfaction ratings (4 or 5 stars [out of 5 stars] given to 90% of hotline answers, and 99% of researcher onboarding/consultation sessions). As of July 2019, the School of Medicine has determined that the consultations are critical to their mission and have made them a requirement for new research faculty. The team will continue marketing both services to encourage adoption. |
| first_indexed | 2024-04-10T04:56:50Z |
| format | Article |
| id | doaj.art-435a6485042745bf9da370bc8a978487 |
| institution | Directory Open Access Journal |
| issn | 2059-8661 |
| language | English |
| last_indexed | 2024-04-10T04:56:50Z |
| publishDate | 2020-02-01 |
| publisher | Cambridge University Press |
| record_format | Article |
| series | Journal of Clinical and Translational Science |
| spelling | doaj.art-435a6485042745bf9da370bc8a9784872023-03-09T12:29:53ZengCambridge University PressJournal of Clinical and Translational Science2059-86612020-02-0143710.1017/cts.2019.428Supporting researchers through full-service hotline and consultation services: Success in simplicity, customization, and staffingRebecca Namenek Brouwer0Emily Miller1Sunita Patil2Geeta K. Swamy3Rebbecca Moen4Amanda McMillan5L. Ebony Boulware6Office of Research Initiatives, Duke University, Durham, NC, USAOffice of Research Initiatives, Duke University, Durham, NC, USAOffice of Research Initiatives, Duke University, Durham, NC, USAOffice of Research Initiatives, Duke University, Durham, NC, USAOffice of Research Initiatives, Duke University, Durham, NC, USAOffice of Research Initiatives, Duke University, Durham, NC, USAOffice of Research Initiatives, Duke University, Durham, NC, USANavigating the research domain at an academic medical center can be challenging, even for seasoned investigators. To address this, Duke University launched two initiatives: (1) a research navigation “hotline” to provide brief assistance with a variety of research questions; and (2) researcher onboarding and consultation, a one-to-one tailored offering to ensure that researchers are equipped to navigate research resources and processes effectively. The services are provided by the myRESEARCHnavigators (MRN) team, funded by Duke’s CTSA. The diverse scientific backgrounds of the six team members align well with those of the research community, allowing for a good match between the researcher and MRN team member. The MRN team answers approximately 30 questions per month, and has provided consultations to almost 400 researchers. Both services receive high satisfaction ratings (4 or 5 stars [out of 5 stars] given to 90% of hotline answers, and 99% of researcher onboarding/consultation sessions). As of July 2019, the School of Medicine has determined that the consultations are critical to their mission and have made them a requirement for new research faculty. The team will continue marketing both services to encourage adoption.https://www.cambridge.org/core/product/identifier/S205986611900428X/type/journal_articleConsultationresearchsupportnavigation |
| spellingShingle | Rebecca Namenek Brouwer Emily Miller Sunita Patil Geeta K. Swamy Rebbecca Moen Amanda McMillan L. Ebony Boulware Supporting researchers through full-service hotline and consultation services: Success in simplicity, customization, and staffing Journal of Clinical and Translational Science Consultation research support navigation |
| title | Supporting researchers through full-service hotline and consultation services: Success in simplicity, customization, and staffing |
| title_full | Supporting researchers through full-service hotline and consultation services: Success in simplicity, customization, and staffing |
| title_fullStr | Supporting researchers through full-service hotline and consultation services: Success in simplicity, customization, and staffing |
| title_full_unstemmed | Supporting researchers through full-service hotline and consultation services: Success in simplicity, customization, and staffing |
| title_short | Supporting researchers through full-service hotline and consultation services: Success in simplicity, customization, and staffing |
| title_sort | supporting researchers through full service hotline and consultation services success in simplicity customization and staffing |
| topic | Consultation research support navigation |
| url | https://www.cambridge.org/core/product/identifier/S205986611900428X/type/journal_article |
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