ANALISIS DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN MELALUI TOTAL QUALITY EDUCATION SEBAGAI MEDIATOR
The purpose of this research is to know the effect of reliability, responsiveness, tangible, empathy, and assurance to student satisfaction through Total Quality Education as mediator variable. Population in this research is students of Universitas Negeri Semarang academic year 2015. Sampling used p...
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Negeri Semarang
2017-10-01
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| Series: | Economic Education Analysis Journal |
| Subjects: | |
| Online Access: | https://journal.unnes.ac.id/sju/index.php/eeaj/article/view/20334 |
| _version_ | 1797714088005992448 |
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| author | Laela Atikah Wahyono Wahyono |
| author_facet | Laela Atikah Wahyono Wahyono |
| author_sort | Laela Atikah |
| collection | DOAJ |
| description | The purpose of this research is to know the effect of reliability, responsiveness, tangible, empathy, and assurance to student satisfaction through Total Quality Education as mediator variable. Population in this research is students of Universitas Negeri Semarang academic year 2015. Sampling used proportional random sampling with numbers of respondents more 395. Methods of data collection used questionnaires. Analysis methods were partial test and path analysis. The results showed that reliability, responsiveness, empathy, and assurance have positive and significant effect on student satisfaction with significance value < 0,05. Homewer, tangible has positive but it is not significance effect on satisfaction with significance value > 0,05. Reliability has a positive and significant impact on satisfaction through Total Quality Education with total influence of 0,121. Responsiveness has a positive and significant impact on satisfaction through Total Quality Education with total influence of 0,126. Tangible has a positive and significant impact on satisfaction through Total Quality Education with total influence of 0,130. Empathy has a positive and significant impact on satisfaction through Total Quality Education with total influence of 0,272. Assurance has a positive and significant impact on satisfaction through Total Quality Education with total influence of 0,250. It is can be concluced that Total Quality Education is a role as an intervening variable between reliability, responsivenesss, tangible, empathy, and assurance of student satisfaction. |
| first_indexed | 2024-03-12T07:46:45Z |
| format | Article |
| id | doaj.art-4374782eef8e4503b1b5a53970f535b8 |
| institution | Directory Open Access Journal |
| issn | 2252-6544 |
| language | English |
| last_indexed | 2024-03-12T07:46:45Z |
| publishDate | 2017-10-01 |
| publisher | Universitas Negeri Semarang |
| record_format | Article |
| series | Economic Education Analysis Journal |
| spelling | doaj.art-4374782eef8e4503b1b5a53970f535b82023-09-02T20:54:53ZengUniversitas Negeri SemarangEconomic Education Analysis Journal2252-65442017-10-0163877891ANALISIS DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN MELALUI TOTAL QUALITY EDUCATION SEBAGAI MEDIATORLaela Atikah0Wahyono Wahyono1Jurusan Pendidikan Ekonomi, Fakultas Ekonomi, Universitas Negeri Semarang, IndonesiaJurusan Pendidikan Ekonomi, Fakultas Ekonomi, Universitas Negeri Semarang, IndonesiaThe purpose of this research is to know the effect of reliability, responsiveness, tangible, empathy, and assurance to student satisfaction through Total Quality Education as mediator variable. Population in this research is students of Universitas Negeri Semarang academic year 2015. Sampling used proportional random sampling with numbers of respondents more 395. Methods of data collection used questionnaires. Analysis methods were partial test and path analysis. The results showed that reliability, responsiveness, empathy, and assurance have positive and significant effect on student satisfaction with significance value < 0,05. Homewer, tangible has positive but it is not significance effect on satisfaction with significance value > 0,05. Reliability has a positive and significant impact on satisfaction through Total Quality Education with total influence of 0,121. Responsiveness has a positive and significant impact on satisfaction through Total Quality Education with total influence of 0,126. Tangible has a positive and significant impact on satisfaction through Total Quality Education with total influence of 0,130. Empathy has a positive and significant impact on satisfaction through Total Quality Education with total influence of 0,272. Assurance has a positive and significant impact on satisfaction through Total Quality Education with total influence of 0,250. It is can be concluced that Total Quality Education is a role as an intervening variable between reliability, responsivenesss, tangible, empathy, and assurance of student satisfaction.https://journal.unnes.ac.id/sju/index.php/eeaj/article/view/20334Service QualityTotal Quality EducationSatisfaction |
| spellingShingle | Laela Atikah Wahyono Wahyono ANALISIS DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN MELALUI TOTAL QUALITY EDUCATION SEBAGAI MEDIATOR Economic Education Analysis Journal Service Quality Total Quality Education Satisfaction |
| title | ANALISIS DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN MELALUI TOTAL QUALITY EDUCATION SEBAGAI MEDIATOR |
| title_full | ANALISIS DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN MELALUI TOTAL QUALITY EDUCATION SEBAGAI MEDIATOR |
| title_fullStr | ANALISIS DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN MELALUI TOTAL QUALITY EDUCATION SEBAGAI MEDIATOR |
| title_full_unstemmed | ANALISIS DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN MELALUI TOTAL QUALITY EDUCATION SEBAGAI MEDIATOR |
| title_short | ANALISIS DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN MELALUI TOTAL QUALITY EDUCATION SEBAGAI MEDIATOR |
| title_sort | analisis dimensi kualitas pelayanan terhadap kepuasan melalui total quality education sebagai mediator |
| topic | Service Quality Total Quality Education Satisfaction |
| url | https://journal.unnes.ac.id/sju/index.php/eeaj/article/view/20334 |
| work_keys_str_mv | AT laelaatikah analisisdimensikualitaspelayananterhadapkepuasanmelaluitotalqualityeducationsebagaimediator AT wahyonowahyono analisisdimensikualitaspelayananterhadapkepuasanmelaluitotalqualityeducationsebagaimediator |