ANALISIS DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN MELALUI TOTAL QUALITY EDUCATION SEBAGAI MEDIATOR

ANALISIS DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN MELALUI TOTAL QUALITY EDUCATION SEBAGAI MEDIATOR

The purpose of this research is to know the effect of reliability, responsiveness, tangible, empathy, and assurance to student satisfaction through Total Quality Education as mediator variable. Population in this research is students of Universitas Negeri Semarang academic year 2015. Sampling used p...

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Bibliographic Details
Main Authors: Laela Atikah, Wahyono Wahyono
Format: Article
Language:English
Published: Universitas Negeri Semarang 2017-10-01
Series:Economic Education Analysis Journal
Subjects:
Service Quality
Total Quality Education
Satisfaction
Online Access:https://journal.unnes.ac.id/sju/index.php/eeaj/article/view/20334

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