Using AHP method for determining the significance of quality criteria of passenger transportation by train based on service people
The need for improving quality of passenger transportation by rail transport to increase the competitiveness of this means of transport is demonstrated. Major criteria influencing the quality of passenger transportation by rail transport are defined and expert evaluation questionnaires, allowing the...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Vilnius Gediminas Technical University
2011-04-01
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| Series: | Mokslas: Lietuvos Ateitis |
| Subjects: | |
| Online Access: | https://www.jbem.vgtu.lt/index.php/MLA/article/view/10627 |
| _version_ | 1818885944304992256 |
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| author | Lijana Maskeliūnaitė Henrikas Sivilevičius |
| author_facet | Lijana Maskeliūnaitė Henrikas Sivilevičius |
| author_sort | Lijana Maskeliūnaitė |
| collection | DOAJ |
| description | The need for improving quality of passenger transportation by rail transport to increase the competitiveness of this means of transport is demonstrated. Major criteria influencing the quality of passenger transportation by rail transport are defined and expert evaluation questionnaires, allowing the authors to obtain the data on the presented criterion significance from the respondents (service people of the train) are prepared. The searching for ways of determining suitability of mathematical statistics methods for checking the concordance of expert judgements is described. For this purpose, the AHP (Analytic Hierarchy Process) method, allowing pairwise criteria evaluation, is used. Based on the calculated average values of the criterion significance and ranks, obtained using the data elicited from the questionnaires filled by the service staff of the trains (train masters, mechanic operators-electricians, conductors, etc.), the priority order of the criteria is determined.
Article in Lithuanian.
Traukinius aptarnaujančio personalo nuomonės apie keleivių vežimo kokybės kriterijų svarbą nustatymas ahp metodu
Santrauka. Pagrįsta būtinybė gerinti keleivių vežimo geležinkeliais kokybę, kad šios rūšies transportas tobulėtų ir taptų konkurencingu tarp kitų transporto rūšių. Susisteminti svarbiausi kriterijai, turintys įtakos keleivių vežimo geležinkeliais kokybei. Sudarytos ekspertinio tyrimo anketos, leidusios surinkti duomenis apie respondentų (traukinius aptarnaujančio personalo) nuomonę nustatant kriterijų, pateiktų anketose, svarbą. Pateikta matematinės statistikos metodų, leidžiančių nustatyti ekspertų nuomonių suderinamumą, tinkamumo paieška. Tam taikytas hierarchijų analizės proceso (Analytic Hierarchy Process – AHP) metodas, leidžiantis kriterijus lyginti poromis (Saaty metodas). Pagal traukinius aptarnaujančio personalo (traukinio viršininkų, mechanikų elektrikų, vagonų palydovų) apklausos anketinių duomenų apskaičiuotus kriterijų svarbos vidurkius ir rangus nustatyti jų prioritetai.
Reikšminiai žodžiai: geležinkelių transportas, keleivių vežimas, kokybės kriterijai, AHP metodas, svarbumas, konkordancija. |
| first_indexed | 2024-12-19T16:13:29Z |
| format | Article |
| id | doaj.art-43778eedc2de4687b1c0030633d9e014 |
| institution | Directory Open Access Journal |
| issn | 2029-2341 2029-2252 |
| language | English |
| last_indexed | 2024-12-19T16:13:29Z |
| publishDate | 2011-04-01 |
| publisher | Vilnius Gediminas Technical University |
| record_format | Article |
| series | Mokslas: Lietuvos Ateitis |
| spelling | doaj.art-43778eedc2de4687b1c0030633d9e0142022-12-21T20:14:41ZengVilnius Gediminas Technical UniversityMokslas: Lietuvos Ateitis2029-23412029-22522011-04-011610.3846/mla.2009.6.12230Using AHP method for determining the significance of quality criteria of passenger transportation by train based on service peopleLijana Maskeliūnaitė0Henrikas Sivilevičius1Vilniaus Gedimino technikos universitetas, LithuaniaVilniaus Gedimino technikos universitetas, LithuaniaThe need for improving quality of passenger transportation by rail transport to increase the competitiveness of this means of transport is demonstrated. Major criteria influencing the quality of passenger transportation by rail transport are defined and expert evaluation questionnaires, allowing the authors to obtain the data on the presented criterion significance from the respondents (service people of the train) are prepared. The searching for ways of determining suitability of mathematical statistics methods for checking the concordance of expert judgements is described. For this purpose, the AHP (Analytic Hierarchy Process) method, allowing pairwise criteria evaluation, is used. Based on the calculated average values of the criterion significance and ranks, obtained using the data elicited from the questionnaires filled by the service staff of the trains (train masters, mechanic operators-electricians, conductors, etc.), the priority order of the criteria is determined. Article in Lithuanian. Traukinius aptarnaujančio personalo nuomonės apie keleivių vežimo kokybės kriterijų svarbą nustatymas ahp metodu Santrauka. Pagrįsta būtinybė gerinti keleivių vežimo geležinkeliais kokybę, kad šios rūšies transportas tobulėtų ir taptų konkurencingu tarp kitų transporto rūšių. Susisteminti svarbiausi kriterijai, turintys įtakos keleivių vežimo geležinkeliais kokybei. Sudarytos ekspertinio tyrimo anketos, leidusios surinkti duomenis apie respondentų (traukinius aptarnaujančio personalo) nuomonę nustatant kriterijų, pateiktų anketose, svarbą. Pateikta matematinės statistikos metodų, leidžiančių nustatyti ekspertų nuomonių suderinamumą, tinkamumo paieška. Tam taikytas hierarchijų analizės proceso (Analytic Hierarchy Process – AHP) metodas, leidžiantis kriterijus lyginti poromis (Saaty metodas). Pagal traukinius aptarnaujančio personalo (traukinio viršininkų, mechanikų elektrikų, vagonų palydovų) apklausos anketinių duomenų apskaičiuotus kriterijų svarbos vidurkius ir rangus nustatyti jų prioritetai. Reikšminiai žodžiai: geležinkelių transportas, keleivių vežimas, kokybės kriterijai, AHP metodas, svarbumas, konkordancija.https://www.jbem.vgtu.lt/index.php/MLA/article/view/10627railway transportpassenger transportationquality criteriaAHP methodsignificanceconcordance |
| spellingShingle | Lijana Maskeliūnaitė Henrikas Sivilevičius Using AHP method for determining the significance of quality criteria of passenger transportation by train based on service people Mokslas: Lietuvos Ateitis railway transport passenger transportation quality criteria AHP method significance concordance |
| title | Using AHP method for determining the significance of quality criteria of passenger transportation by train based on service people |
| title_full | Using AHP method for determining the significance of quality criteria of passenger transportation by train based on service people |
| title_fullStr | Using AHP method for determining the significance of quality criteria of passenger transportation by train based on service people |
| title_full_unstemmed | Using AHP method for determining the significance of quality criteria of passenger transportation by train based on service people |
| title_short | Using AHP method for determining the significance of quality criteria of passenger transportation by train based on service people |
| title_sort | using ahp method for determining the significance of quality criteria of passenger transportation by train based on service people |
| topic | railway transport passenger transportation quality criteria AHP method significance concordance |
| url | https://www.jbem.vgtu.lt/index.php/MLA/article/view/10627 |
| work_keys_str_mv | AT lijanamaskeliunaite usingahpmethodfordeterminingthesignificanceofqualitycriteriaofpassengertransportationbytrainbasedonservicepeople AT henrikassivilevicius usingahpmethodfordeterminingthesignificanceofqualitycriteriaofpassengertransportationbytrainbasedonservicepeople |