Academic Service Quality Analysis In Walisongo UIN FITK, Semarang
This study aims to analyze the quality of academic services at the Faculty of Tarbiyah and Teacher Training (FITK) at the Walisongo State Islamic University (UIN) Semarang. This type of research is called mixed research (mix method), which seeks to examine a subject in depth using qualitative and qu...
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| Format: | Article |
| Language: | Arabic |
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Indonesian Academy of Social and Religious Research (IASRR)
2023-06-01
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| Series: | International Journal of Social Science and Religion |
| Subjects: | |
| Online Access: | http://ijssr.net/index.php/ijssr/article/view/140 |
| _version_ | 1797792433051795456 |
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| author | Wahyudi Wahyudi Sri Wulandari |
| author_facet | Wahyudi Wahyudi Sri Wulandari |
| author_sort | Wahyudi Wahyudi |
| collection | DOAJ |
| description | This study aims to analyze the quality of academic services at the Faculty of Tarbiyah and Teacher Training (FITK) at the Walisongo State Islamic University (UIN) Semarang. This type of research is called mixed research (mix method), which seeks to examine a subject in depth using qualitative and quantitative methods. This in-depth study is intended to form a model or theory based on the interrelationships between the data found. Broadly speaking, there are two types of data used in this study, namely, primary data and secondary data. First, primary data were obtained from study program leaders at the Faculty of Tarbiyah and Teacher Training. This data was obtained using data collection techniques, namely questionnaires, interviews, and focus group discussions. Second, secondary data obtained from collecting and observing documents related to the quality of academic services The results of this study can be summarized as follows: 1) The quality of academic services at the Faculty of Tarbiyah and Teacher Training (FITK) at Walisongo State Islamic University (UIN) Semarang is good. This is based on the average score of academic service quality, 80.43%; 2) The five dimensions of academic service quality, Faculty of Tarbiyah and Teacher Training (FITK) at Walisongo State Islamic University (UIN) Semarang prioritize the tangible dimension. |
| first_indexed | 2024-03-13T02:33:00Z |
| format | Article |
| id | doaj.art-43da65ffcd5b492e92bc637a3e74ca9a |
| institution | Directory Open Access Journal |
| issn | 2723-5920 2746-086X |
| language | Arabic |
| last_indexed | 2024-03-13T02:33:00Z |
| publishDate | 2023-06-01 |
| publisher | Indonesian Academy of Social and Religious Research (IASRR) |
| record_format | Article |
| series | International Journal of Social Science and Religion |
| spelling | doaj.art-43da65ffcd5b492e92bc637a3e74ca9a2023-06-29T11:22:13ZaraIndonesian Academy of Social and Religious Research (IASRR)International Journal of Social Science and Religion2723-59202746-086X2023-06-0125127810.53639/ijssr.v4i2.140140Academic Service Quality Analysis In Walisongo UIN FITK, SemarangWahyudi Wahyudi0Sri Wulandari1Faculty of Tarbiyah and Teaching Sciences, Walisongo State Islamic University, Semarang IndonesiaFaculty of Tarbiyah and Teaching Sciences, Walisongo State Islamic University, Semarang IndonesiaThis study aims to analyze the quality of academic services at the Faculty of Tarbiyah and Teacher Training (FITK) at the Walisongo State Islamic University (UIN) Semarang. This type of research is called mixed research (mix method), which seeks to examine a subject in depth using qualitative and quantitative methods. This in-depth study is intended to form a model or theory based on the interrelationships between the data found. Broadly speaking, there are two types of data used in this study, namely, primary data and secondary data. First, primary data were obtained from study program leaders at the Faculty of Tarbiyah and Teacher Training. This data was obtained using data collection techniques, namely questionnaires, interviews, and focus group discussions. Second, secondary data obtained from collecting and observing documents related to the quality of academic services The results of this study can be summarized as follows: 1) The quality of academic services at the Faculty of Tarbiyah and Teacher Training (FITK) at Walisongo State Islamic University (UIN) Semarang is good. This is based on the average score of academic service quality, 80.43%; 2) The five dimensions of academic service quality, Faculty of Tarbiyah and Teacher Training (FITK) at Walisongo State Islamic University (UIN) Semarang prioritize the tangible dimension.http://ijssr.net/index.php/ijssr/article/view/140academic, service qualityquality of education servicesacademic service quality |
| spellingShingle | Wahyudi Wahyudi Sri Wulandari Academic Service Quality Analysis In Walisongo UIN FITK, Semarang International Journal of Social Science and Religion academic, service quality quality of education services academic service quality |
| title | Academic Service Quality Analysis In Walisongo UIN FITK, Semarang |
| title_full | Academic Service Quality Analysis In Walisongo UIN FITK, Semarang |
| title_fullStr | Academic Service Quality Analysis In Walisongo UIN FITK, Semarang |
| title_full_unstemmed | Academic Service Quality Analysis In Walisongo UIN FITK, Semarang |
| title_short | Academic Service Quality Analysis In Walisongo UIN FITK, Semarang |
| title_sort | academic service quality analysis in walisongo uin fitk semarang |
| topic | academic, service quality quality of education services academic service quality |
| url | http://ijssr.net/index.php/ijssr/article/view/140 |
| work_keys_str_mv | AT wahyudiwahyudi academicservicequalityanalysisinwalisongouinfitksemarang AT sriwulandari academicservicequalityanalysisinwalisongouinfitksemarang |