User Experience in Social Robots
Social robots are increasingly penetrating our daily lives. They are used in various domains, such as healthcare, education, business, industry, and culture. However, introducing this technology for use in conventional environments is not trivial. For users to accept social robots, a positive user e...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2021-07-01
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| Series: | Sensors |
| Subjects: | |
| Online Access: | https://www.mdpi.com/1424-8220/21/15/5052 |
| _version_ | 1797525108580941824 |
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| author | Elaheh Shahmir Shourmasti Ricardo Colomo-Palacios Harald Holone Selina Demi |
| author_facet | Elaheh Shahmir Shourmasti Ricardo Colomo-Palacios Harald Holone Selina Demi |
| author_sort | Elaheh Shahmir Shourmasti |
| collection | DOAJ |
| description | Social robots are increasingly penetrating our daily lives. They are used in various domains, such as healthcare, education, business, industry, and culture. However, introducing this technology for use in conventional environments is not trivial. For users to accept social robots, a positive user experience is vital, and it should be considered as a critical part of the robots’ development process. This may potentially lead to excessive use of social robots and strengthen their diffusion in society. The goal of this study is to summarize the extant literature that is focused on user experience in social robots, and to identify the challenges and benefits of UX evaluation in social robots. To achieve this goal, the authors carried out a systematic literature review that relies on PRISMA guidelines. Our findings revealed that the most common methods to evaluate UX in social robots are questionnaires and interviews. UX evaluations were found out to be beneficial in providing early feedback and consequently in handling errors at an early stage. However, despite the importance of UX in social robots, robot developers often neglect to set UX goals due to lack of knowledge or lack of time. This study emphasizes the need for robot developers to acquire the required theoretical and practical knowledge on how to perform a successful UX evaluation. |
| first_indexed | 2024-03-10T09:09:01Z |
| format | Article |
| id | doaj.art-4428f4150d384162948c98e5eabd2a67 |
| institution | Directory Open Access Journal |
| issn | 1424-8220 |
| language | English |
| last_indexed | 2024-03-10T09:09:01Z |
| publishDate | 2021-07-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Sensors |
| spelling | doaj.art-4428f4150d384162948c98e5eabd2a672023-11-22T06:09:47ZengMDPI AGSensors1424-82202021-07-012115505210.3390/s21155052User Experience in Social RobotsElaheh Shahmir Shourmasti0Ricardo Colomo-Palacios1Harald Holone2Selina Demi3Department of Computer Science, Østfold University College, 1783 Halden, NorwayDepartment of Computer Science, Østfold University College, 1783 Halden, NorwayDepartment of Computer Science, Østfold University College, 1783 Halden, NorwayDepartment of Computer Science, Østfold University College, 1783 Halden, NorwaySocial robots are increasingly penetrating our daily lives. They are used in various domains, such as healthcare, education, business, industry, and culture. However, introducing this technology for use in conventional environments is not trivial. For users to accept social robots, a positive user experience is vital, and it should be considered as a critical part of the robots’ development process. This may potentially lead to excessive use of social robots and strengthen their diffusion in society. The goal of this study is to summarize the extant literature that is focused on user experience in social robots, and to identify the challenges and benefits of UX evaluation in social robots. To achieve this goal, the authors carried out a systematic literature review that relies on PRISMA guidelines. Our findings revealed that the most common methods to evaluate UX in social robots are questionnaires and interviews. UX evaluations were found out to be beneficial in providing early feedback and consequently in handling errors at an early stage. However, despite the importance of UX in social robots, robot developers often neglect to set UX goals due to lack of knowledge or lack of time. This study emphasizes the need for robot developers to acquire the required theoretical and practical knowledge on how to perform a successful UX evaluation.https://www.mdpi.com/1424-8220/21/15/5052social robotshuman-robot interactionUX evaluationsystematic literature review |
| spellingShingle | Elaheh Shahmir Shourmasti Ricardo Colomo-Palacios Harald Holone Selina Demi User Experience in Social Robots Sensors social robots human-robot interaction UX evaluation systematic literature review |
| title | User Experience in Social Robots |
| title_full | User Experience in Social Robots |
| title_fullStr | User Experience in Social Robots |
| title_full_unstemmed | User Experience in Social Robots |
| title_short | User Experience in Social Robots |
| title_sort | user experience in social robots |
| topic | social robots human-robot interaction UX evaluation systematic literature review |
| url | https://www.mdpi.com/1424-8220/21/15/5052 |
| work_keys_str_mv | AT elahehshahmirshourmasti userexperienceinsocialrobots AT ricardocolomopalacios userexperienceinsocialrobots AT haraldholone userexperienceinsocialrobots AT selinademi userexperienceinsocialrobots |