Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior

Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior

Chatbots with personality have been shown to affect engagement and user subjective satisfaction. Yet, the design of most chatbots focuses on functionality and accuracy rather than an interpersonal communication style. Existing studies on personality-imbued chatbots have mostly assessed the effect of...

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Bibliographic Details
Main Authors: Mohammad Amin Kuhail, Justin Thomas, Salwa Alramlawi, Syed Jawad Hussain Shah, Erik Thornquist
Format: Article
Language:English
Published: MDPI AG 2022-10-01
Series:Informatics
Subjects:
human–computer interaction
chatbot behavior
chatbot personality
authenticity
trust
engagement
Online Access:https://www.mdpi.com/2227-9709/9/4/81

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