The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard
The objective of this study was to scientifically examine the path relationship between Quality Management (QM) and cause-and-effect performance linkage. According to QM literature, many studies have been carried out to investigate the relationship between QM and organisational performance (OP). Nev...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
UUM Press
2020-01-01
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| Series: | Malaysian Management Journal |
| Online Access: | https://www.scienceopen.com/document?vid=9a2eb828-c4f8-4af4-b23e-fdd2b168f036 |
| _version_ | 1797896804923080704 |
|---|---|
| author | Zulnaidi Yaacob Ommei Kolsum S. Rauter |
| author_facet | Zulnaidi Yaacob Ommei Kolsum S. Rauter |
| author_sort | Zulnaidi Yaacob |
| collection | DOAJ |
| description | The objective of this study was to scientifically examine the path relationship between Quality Management (QM) and cause-and-effect performance linkage. According to QM literature, many studies have been carried out to investigate the relationship between QM and organisational performance (OP). Nevertheless, the report of these studies seems to ignore the cause-and-effect linkage of OP dimension as discussed in the Balanced Scorecard literature. The findings of this study provided evidence to support the concept of cause and effect linkage of performance dimension. |
| first_indexed | 2024-04-10T07:48:39Z |
| format | Article |
| id | doaj.art-455bec72318d42799b0c8123636afe3e |
| institution | Directory Open Access Journal |
| issn | 0128-6226 2289-6651 |
| language | English |
| last_indexed | 2024-04-10T07:48:39Z |
| publishDate | 2020-01-01 |
| publisher | UUM Press |
| record_format | Article |
| series | Malaysian Management Journal |
| spelling | doaj.art-455bec72318d42799b0c8123636afe3e2023-02-23T10:22:32ZengUUM PressMalaysian Management Journal0128-62262289-66512020-01-0110.32890/mmj.12.1-2.2008.8953The Cause-and-Effect Linkage Between Quality Management and Balanced ScorecardZulnaidi YaacobOmmei Kolsum S. RauterThe objective of this study was to scientifically examine the path relationship between Quality Management (QM) and cause-and-effect performance linkage. According to QM literature, many studies have been carried out to investigate the relationship between QM and organisational performance (OP). Nevertheless, the report of these studies seems to ignore the cause-and-effect linkage of OP dimension as discussed in the Balanced Scorecard literature. The findings of this study provided evidence to support the concept of cause and effect linkage of performance dimension. https://www.scienceopen.com/document?vid=9a2eb828-c4f8-4af4-b23e-fdd2b168f036 |
| spellingShingle | Zulnaidi Yaacob Ommei Kolsum S. Rauter The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard Malaysian Management Journal |
| title | The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard |
| title_full | The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard |
| title_fullStr | The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard |
| title_full_unstemmed | The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard |
| title_short | The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard |
| title_sort | cause and effect linkage between quality management and balanced scorecard |
| url | https://www.scienceopen.com/document?vid=9a2eb828-c4f8-4af4-b23e-fdd2b168f036 |
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