The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project

The Introduction of Innovative Services in a State Owned Airline: A Case Study of an IT Migration Project

This study critically examines the transition process followed by a state-owned airline in a major IT migration project (introduction of novel electronic services). The change management process proposed by Kotter (1995) is examined in relation to the different phases identifed, based on an intervie...

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Bibliographic Details
Main Authors: Konstantinos Malagas, Kyriakos Kourousis, Glenn Baxter, Nikitas Nikitakos, Stefanos Gritzalis
Format: Article
Language:English
Published: Universidad Alberto Hurtado 2013-03-01
Series:Journal of Technology Management & Innovation
Subjects:
change management
organizational change
e-ticket
e-services
airlines.
Online Access:https://www.jotmi.org/index.php/GT/article/view/1062

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