Influence of socio-demographic characteristics and occupational attributes on work-related stress among frontline hotel employees in the Kumasi metropolis.
Socio-demographic characteristics as well as occupational attributes of employees are gradually becoming important factors in the assessment and management work-related stress. However, most studies on work-related stress in the hospitality industry have generally focused on the causes, effects and...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2016-02-01
|
| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | http://www.ajhtl.com/uploads/7/1/6/3/7163688/2016_article_31_vol_5__2_.pdf |
| _version_ | 1819096759176003584 |
|---|---|
| author | Sampson Wireko-Gyebi Rejoice Selorm Ametepeh |
| author_facet | Sampson Wireko-Gyebi Rejoice Selorm Ametepeh |
| author_sort | Sampson Wireko-Gyebi |
| collection | DOAJ |
| description | Socio-demographic characteristics as well as occupational attributes of employees are gradually becoming important factors in the assessment and management work-related stress. However, most studies on work-related stress in the hospitality industry have generally focused on the causes, effects and coping mechanisms. This paper therefore attempts to delve into the influence of frontline hotel employees’ socio-demographic characteristics and occupational attributes on work-related stress. This is very useful to all stakeholders, particularly hotel managers and employees themselves since insight would help improve the assessment and management of work-related stress in hotels. The study adopted a quantitative approach. Questionnaires were administered to 296 frontline hotel employees consisting of receptionists, waiters and bar attendants. The study revealed that marital status and workstation influence work-related stress. Findings are discussed in terms of theoretical and managerial implications. |
| first_indexed | 2024-12-22T00:04:18Z |
| format | Article |
| id | doaj.art-467fdc265d4d4794887691be0995ab98 |
| institution | Directory Open Access Journal |
| issn | 2223-814X |
| language | English |
| last_indexed | 2024-12-22T00:04:18Z |
| publishDate | 2016-02-01 |
| publisher | AfricaJournals |
| record_format | Article |
| series | African Journal of Hospitality, Tourism and Leisure |
| spelling | doaj.art-467fdc265d4d4794887691be0995ab982022-12-21T18:45:36ZengAfricaJournalsAfrican Journal of Hospitality, Tourism and Leisure2223-814X2016-02-0152Influence of socio-demographic characteristics and occupational attributes on work-related stress among frontline hotel employees in the Kumasi metropolis.Sampson Wireko-Gyebi0Rejoice Selorm Ametepeh1Christ Apostolic University College, GhanaSafe Water for Food Project College of Agriculture and Natural Resources Kwame Nkrumah University of Science and Technology Kumasi, Ghana Socio-demographic characteristics as well as occupational attributes of employees are gradually becoming important factors in the assessment and management work-related stress. However, most studies on work-related stress in the hospitality industry have generally focused on the causes, effects and coping mechanisms. This paper therefore attempts to delve into the influence of frontline hotel employees’ socio-demographic characteristics and occupational attributes on work-related stress. This is very useful to all stakeholders, particularly hotel managers and employees themselves since insight would help improve the assessment and management of work-related stress in hotels. The study adopted a quantitative approach. Questionnaires were administered to 296 frontline hotel employees consisting of receptionists, waiters and bar attendants. The study revealed that marital status and workstation influence work-related stress. Findings are discussed in terms of theoretical and managerial implications.http://www.ajhtl.com/uploads/7/1/6/3/7163688/2016_article_31_vol_5__2_.pdfwork-related stresssocio-demographic characteristicsoccupational attributesfrontline hotel employeesKumasi Metropolis |
| spellingShingle | Sampson Wireko-Gyebi Rejoice Selorm Ametepeh Influence of socio-demographic characteristics and occupational attributes on work-related stress among frontline hotel employees in the Kumasi metropolis. African Journal of Hospitality, Tourism and Leisure work-related stress socio-demographic characteristics occupational attributes frontline hotel employees Kumasi Metropolis |
| title | Influence of socio-demographic characteristics and occupational attributes on work-related stress among frontline hotel employees in the Kumasi metropolis. |
| title_full | Influence of socio-demographic characteristics and occupational attributes on work-related stress among frontline hotel employees in the Kumasi metropolis. |
| title_fullStr | Influence of socio-demographic characteristics and occupational attributes on work-related stress among frontline hotel employees in the Kumasi metropolis. |
| title_full_unstemmed | Influence of socio-demographic characteristics and occupational attributes on work-related stress among frontline hotel employees in the Kumasi metropolis. |
| title_short | Influence of socio-demographic characteristics and occupational attributes on work-related stress among frontline hotel employees in the Kumasi metropolis. |
| title_sort | influence of socio demographic characteristics and occupational attributes on work related stress among frontline hotel employees in the kumasi metropolis |
| topic | work-related stress socio-demographic characteristics occupational attributes frontline hotel employees Kumasi Metropolis |
| url | http://www.ajhtl.com/uploads/7/1/6/3/7163688/2016_article_31_vol_5__2_.pdf |
| work_keys_str_mv | AT sampsonwirekogyebi influenceofsociodemographiccharacteristicsandoccupationalattributesonworkrelatedstressamongfrontlinehotelemployeesinthekumasimetropolis AT rejoiceselormametepeh influenceofsociodemographiccharacteristicsandoccupationalattributesonworkrelatedstressamongfrontlinehotelemployeesinthekumasimetropolis |