Work-related stress experienced by tour guides
Work-related stress (WRS) is stress caused or exacerbated by work. As ‘maestro’, tour guides (TGs) perform a variety of tasks within and outside the job description. Tour guides inevitably feel stress due to the demands from various parties. This study focuses on WRS of TGs and contributes to the li...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Lodz University Press
2023-12-01
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| Series: | Tourism |
| Subjects: | |
| Online Access: | https://czasopisma.uni.lodz.pl/tourism/article/view/18055 |
| _version_ | 1797336357358534656 |
|---|---|
| author | Gülşah Akkuş Aytuğ Arslan |
| author_facet | Gülşah Akkuş Aytuğ Arslan |
| author_sort | Gülşah Akkuş |
| collection | DOAJ |
| description | Work-related stress (WRS) is stress caused or exacerbated by work. As ‘maestro’, tour guides (TGs) perform a variety of tasks within and outside the job description. Tour guides inevitably feel stress due to the demands from various parties. This study focuses on WRS of TGs and contributes to the literature by identifying stress factors from the perspective of TGs. According to the explanatory sequential design frame, a quantitative study was conducted with 90 participants, followed by a qualitative one with 16. From the five categories extracted through content analysis, to understand the relationship between WRS and work-related ill health (WRIH), WRIH-type and WRIH-reason were further analyzed. Findings show that WRS accounts for 15% of all the health problems of TGs. Unsafe conditions (UCs) are responsible for much of the stress experienced, while harassment, bullying and mobbing (HBM) from customers, shopkeepers, drivers and travel agents is the main stressor. |
| first_indexed | 2024-03-08T08:53:15Z |
| format | Article |
| id | doaj.art-47399504056e47598c8debd67cc95973 |
| institution | Directory Open Access Journal |
| issn | 0867-5856 2080-6922 |
| language | English |
| last_indexed | 2024-03-08T08:53:15Z |
| publishDate | 2023-12-01 |
| publisher | Lodz University Press |
| record_format | Article |
| series | Tourism |
| spelling | doaj.art-47399504056e47598c8debd67cc959732024-02-01T07:49:57ZengLodz University PressTourism0867-58562080-69222023-12-013329511010.18778/0867-5856.33.2.0817804Work-related stress experienced by tour guidesGülşah Akkuş0https://orcid.org/0000-0003-0263-8609Aytuğ Arslan1https://orcid.org/0000-0003-2206-8471Izmir Katip Celebi University (Turkey), Faculty of Tourism, Department of Tourism ManagementIzmir Katip Celebi University (Turkey), Faculty of Tourism, Department of Tourist GuidingWork-related stress (WRS) is stress caused or exacerbated by work. As ‘maestro’, tour guides (TGs) perform a variety of tasks within and outside the job description. Tour guides inevitably feel stress due to the demands from various parties. This study focuses on WRS of TGs and contributes to the literature by identifying stress factors from the perspective of TGs. According to the explanatory sequential design frame, a quantitative study was conducted with 90 participants, followed by a qualitative one with 16. From the five categories extracted through content analysis, to understand the relationship between WRS and work-related ill health (WRIH), WRIH-type and WRIH-reason were further analyzed. Findings show that WRS accounts for 15% of all the health problems of TGs. Unsafe conditions (UCs) are responsible for much of the stress experienced, while harassment, bullying and mobbing (HBM) from customers, shopkeepers, drivers and travel agents is the main stressor.https://czasopisma.uni.lodz.pl/tourism/article/view/18055occupational safety and healthwork-related stresstour guideunsafe behaviourunsafe conditions |
| spellingShingle | Gülşah Akkuş Aytuğ Arslan Work-related stress experienced by tour guides Tourism occupational safety and health work-related stress tour guide unsafe behaviour unsafe conditions |
| title | Work-related stress experienced by tour guides |
| title_full | Work-related stress experienced by tour guides |
| title_fullStr | Work-related stress experienced by tour guides |
| title_full_unstemmed | Work-related stress experienced by tour guides |
| title_short | Work-related stress experienced by tour guides |
| title_sort | work related stress experienced by tour guides |
| topic | occupational safety and health work-related stress tour guide unsafe behaviour unsafe conditions |
| url | https://czasopisma.uni.lodz.pl/tourism/article/view/18055 |
| work_keys_str_mv | AT gulsahakkus workrelatedstressexperiencedbytourguides AT aytugarslan workrelatedstressexperiencedbytourguides |