Design Verification of an Optimized Wayfinding Map in a Station

Passengers were unsatisfied with the navigation signs in Taipei station based on the Report on the Taiwan Railway Passenger Survey. This study conducted two experiments. Experiment 1 involved 14 participants using the present Taipei Main Station floor map to wayfinding, plan routes, and provide rout...

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Main Authors: Meng-Cong Zheng, Ken-Tzu Chang
Format: Article
Language:English
Published: MDPI AG 2021-04-01
Series:ISPRS International Journal of Geo-Information
Subjects:
Online Access:https://www.mdpi.com/2220-9964/10/4/266
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author Meng-Cong Zheng
Ken-Tzu Chang
author_facet Meng-Cong Zheng
Ken-Tzu Chang
author_sort Meng-Cong Zheng
collection DOAJ
description Passengers were unsatisfied with the navigation signs in Taipei station based on the Report on the Taiwan Railway Passenger Survey. This study conducted two experiments. Experiment 1 involved 14 participants using the present Taipei Main Station floor map to wayfinding, plan routes, and provide route descriptions for four specified destinations in the station. All participants were requested to recall the route that had just been taken and draw a cognitive map. In Experiment 2, 14 other participants were asked to perform the same tasks as Experiment 1 but with the new map. This study’s results showed that the codes used by the participants in Experiment 1 revealed the differences in walking route distance and number of turns. Escalators and stairs that connected floors were often used as reference landmarks for wayfinding. In Experiment 2, the overall wayfinding performance of the participants was improved by using the new map. The wayfinding time was reduced and the time spent in wayfinding among users was more uniform, and their route planning strategies used became consistent. The new map that facilitates consistent action strategies among users and corresponds perfectly to the actual environment is able to create useful spatial knowledge for users.
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spelling doaj.art-47779368fe3e4e2d9ee76e022e0e5e6b2023-11-21T15:39:14ZengMDPI AGISPRS International Journal of Geo-Information2220-99642021-04-0110426610.3390/ijgi10040266Design Verification of an Optimized Wayfinding Map in a StationMeng-Cong Zheng0Ken-Tzu Chang1Department of Industrial Design, National Taipei University of Technology, 1, Sec. 3, Chung-hsiao E. Rd., Taipei City 10608, TaiwanDepartment of Industrial Design, National Taipei University of Technology, 1, Sec. 3, Chung-hsiao E. Rd., Taipei City 10608, TaiwanPassengers were unsatisfied with the navigation signs in Taipei station based on the Report on the Taiwan Railway Passenger Survey. This study conducted two experiments. Experiment 1 involved 14 participants using the present Taipei Main Station floor map to wayfinding, plan routes, and provide route descriptions for four specified destinations in the station. All participants were requested to recall the route that had just been taken and draw a cognitive map. In Experiment 2, 14 other participants were asked to perform the same tasks as Experiment 1 but with the new map. This study’s results showed that the codes used by the participants in Experiment 1 revealed the differences in walking route distance and number of turns. Escalators and stairs that connected floors were often used as reference landmarks for wayfinding. In Experiment 2, the overall wayfinding performance of the participants was improved by using the new map. The wayfinding time was reduced and the time spent in wayfinding among users was more uniform, and their route planning strategies used became consistent. The new map that facilitates consistent action strategies among users and corresponds perfectly to the actual environment is able to create useful spatial knowledge for users.https://www.mdpi.com/2220-9964/10/4/266landmarkswayfinding maproute descriptionTaipei station
spellingShingle Meng-Cong Zheng
Ken-Tzu Chang
Design Verification of an Optimized Wayfinding Map in a Station
ISPRS International Journal of Geo-Information
landmarks
wayfinding map
route description
Taipei station
title Design Verification of an Optimized Wayfinding Map in a Station
title_full Design Verification of an Optimized Wayfinding Map in a Station
title_fullStr Design Verification of an Optimized Wayfinding Map in a Station
title_full_unstemmed Design Verification of an Optimized Wayfinding Map in a Station
title_short Design Verification of an Optimized Wayfinding Map in a Station
title_sort design verification of an optimized wayfinding map in a station
topic landmarks
wayfinding map
route description
Taipei station
url https://www.mdpi.com/2220-9964/10/4/266
work_keys_str_mv AT mengcongzheng designverificationofanoptimizedwayfindingmapinastation
AT kentzuchang designverificationofanoptimizedwayfindingmapinastation