How the Botswana International University of Science and Technology Library Engages its Stakeholders in Connecting Information Resources, Services, and Space
In the quest to develop more innovative customer-focused library services, the Botswana International University of Science and Technology (BIUST) Library embarked on the development of robust initiatives that involved the engagement of various stakeholders. The emerging consultative and engaging tr...
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| Format: | Article |
| Language: | English |
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East Carolina University
2020-10-01
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| Series: | The International Journal of Information, Diversity, & Inclusion |
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| Online Access: | https://jps.library.utoronto.ca/index.php/ijidi/article/view/33568 |
| _version_ | 1828045942660530176 |
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| author | Ayanda Agnes Lebele |
| author_facet | Ayanda Agnes Lebele |
| author_sort | Ayanda Agnes Lebele |
| collection | DOAJ |
| description | In the quest to develop more innovative customer-focused library services, the Botswana International University of Science and Technology (BIUST) Library embarked on the development of robust initiatives that involved the engagement of various stakeholders. The emerging consultative and engaging trend is premised on the key values of facilitating access to information and demand-driven inclusive library services.
The paper presents how the BIUST Library engages stakeholders in the development of multiple and flexible opportunities to access and use information. In doing so, it describes the recreation of internal library structures, space, and processes in a way that accommodates and demonstrates the categories and functional roles of different types of library stakeholders. The paper further points to how the stakeholders’ cultures and systems create a divide or imbalance in the access and usage of library services. The paper also argues for a need to define library stakeholders and develop engagement strategies that are entity and initiative specific. |
| first_indexed | 2024-04-10T18:18:55Z |
| format | Article |
| id | doaj.art-47b966776c1c47479e64cc1e88ecc45d |
| institution | Directory Open Access Journal |
| issn | 2574-3430 |
| language | English |
| last_indexed | 2024-04-10T18:18:55Z |
| publishDate | 2020-10-01 |
| publisher | East Carolina University |
| record_format | Article |
| series | The International Journal of Information, Diversity, & Inclusion |
| spelling | doaj.art-47b966776c1c47479e64cc1e88ecc45d2023-02-02T07:39:56ZengEast Carolina UniversityThe International Journal of Information, Diversity, & Inclusion2574-34302020-10-0143/410.33137/ijidi.v4i3/4.33568How the Botswana International University of Science and Technology Library Engages its Stakeholders in Connecting Information Resources, Services, and SpaceAyanda Agnes Lebele0Botswana International University of Science and TechnologyIn the quest to develop more innovative customer-focused library services, the Botswana International University of Science and Technology (BIUST) Library embarked on the development of robust initiatives that involved the engagement of various stakeholders. The emerging consultative and engaging trend is premised on the key values of facilitating access to information and demand-driven inclusive library services. The paper presents how the BIUST Library engages stakeholders in the development of multiple and flexible opportunities to access and use information. In doing so, it describes the recreation of internal library structures, space, and processes in a way that accommodates and demonstrates the categories and functional roles of different types of library stakeholders. The paper further points to how the stakeholders’ cultures and systems create a divide or imbalance in the access and usage of library services. The paper also argues for a need to define library stakeholders and develop engagement strategies that are entity and initiative specific.https://jps.library.utoronto.ca/index.php/ijidi/article/view/33568BIUSTBotswana International University of Science and Technologylibrary community engagementlibrary stakeholderslibrary users |
| spellingShingle | Ayanda Agnes Lebele How the Botswana International University of Science and Technology Library Engages its Stakeholders in Connecting Information Resources, Services, and Space The International Journal of Information, Diversity, & Inclusion BIUST Botswana International University of Science and Technology library community engagement library stakeholders library users |
| title | How the Botswana International University of Science and Technology Library Engages its Stakeholders in Connecting Information Resources, Services, and Space |
| title_full | How the Botswana International University of Science and Technology Library Engages its Stakeholders in Connecting Information Resources, Services, and Space |
| title_fullStr | How the Botswana International University of Science and Technology Library Engages its Stakeholders in Connecting Information Resources, Services, and Space |
| title_full_unstemmed | How the Botswana International University of Science and Technology Library Engages its Stakeholders in Connecting Information Resources, Services, and Space |
| title_short | How the Botswana International University of Science and Technology Library Engages its Stakeholders in Connecting Information Resources, Services, and Space |
| title_sort | how the botswana international university of science and technology library engages its stakeholders in connecting information resources services and space |
| topic | BIUST Botswana International University of Science and Technology library community engagement library stakeholders library users |
| url | https://jps.library.utoronto.ca/index.php/ijidi/article/view/33568 |
| work_keys_str_mv | AT ayandaagneslebele howthebotswanainternationaluniversityofscienceandtechnologylibraryengagesitsstakeholdersinconnectinginformationresourcesservicesandspace |