Evaluation of universities service quality through Servqual method

Evaluation of universities service quality through Servqual method

Universities play a crucial role in societal development and growth, with higher education expanding every day. Therefore, it is essential for universities to prioritize the quality of educational services to ensure student satisfaction. Evaluating the quality of educational services is a fundamenta...

Πλήρης περιγραφή

Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριοι συγγραφείς:	Anisseh Mohammad, Sharifi Narges, Akbari Zahra
Μορφή:	Άρθρο
Γλώσσα:	English
Έκδοση:	University of Novi Sad, Technical faculty Mihajlo Pupin, Zrenjanin 2023-01-01
Σειρά:	Journal of Engineering Management and Competitiveness
Θέματα:	evaluation service quality servqual model quality gap
Διαθέσιμο Online:	https://scindeks-clanci.ceon.rs/data/pdf/2334-9638/2023/2334-96382301003A.pdf

Παρόμοια τεκμήρια

Education services quality of Kashan Medical Science University, based on SERVQUAL model in viewpoints of students
ανά: Ebrahim Kouchaki, κ.ά.
Έκδοση: (2017-01-01)

Analysis of Service Quality Gap between Perceptions and Expectations of Service Recipients using SERVQUAL Approach in Selected Hospitals in Golestan Province
ανά: Fatemeh Hoseini Rostami, κ.ά.
Έκδοση: (2018-03-01)

Quality Assessment in an Occupational Health Setting Using SERVQUAL Instrument
ανά: MOHAMMAD JAVAD ZARE SAKHVIDI, κ.ά.
Έκδοση: (2016-03-01)

Patients’ satisfaction with service quality of a public hospital: An evaluation study (SERVQUAL model)
ανά: mahnaz Razmjoee, κ.ά.
Έκδοση: (2017-04-01)

THE SERVICES QUALITY LEVEL ASSESSESMENT IN THE TECHNICAL UNIVERSITY WITH SERVQUAL METHOD APPLYING
ανά: STASIAK-BETLEJEWSKA, Renata, κ.ά.
Έκδοση: (2014-12-01)

Evaluation of Quality Gap of Educational Services from the Residency Students Viewpoint of Zanjan University of Medical Sciences in 2017-2018
ανά: Hamid Sarafraz, κ.ά.
Έκδοση: (2019-10-01)

Performance evaluation of services quality in higher education institutions using modified SERVQUAL approach with grey analytic hierarchy process (G-AHP) and multilevel grey evaluation
ανά: Mohsen Zareinejad, κ.ά.
Έκδοση: (2014-04-01)

Quality of Educational Service at the Faculty of Social Sciences and Humanities of a Public University
ανά: Lidia Luz Cruz Neyra, κ.ά.
Έκδοση: (2021-06-01)

Assessment of service quality in special care dentistry department using SERVQUAL model
ανά: Prasanthi Sitaraman, κ.ά.
Έκδοση: (2020-01-01)

Service Quality Assessment Using Servqual and Kano Models
ανά: Shanty Kusuma Dewi
Έκδοση: (2019-02-01)

EVALUATION OF SERVICE QUALITY MEASUREMENT USING THE MODIFIED SERVQUAL METHOD - CASE STUDY ON THE BASIS OF MOTOROL COMPANY
ανά: Mariusz Niekurzak, κ.ά.
Έκδοση: (2022-12-01)

Analysis of the Service Quality of Medical Centers Using Servqual Model (Case:Shaheed Rahnemoon Hospital )
ανά: H Zare Ahmadabadi, κ.ά.
Έκδοση: (2007-07-01)

A Comparison of Customers’ Expectations and Perceptions of Kurdistan Telecommunication Company’s Performance Using Servqual Model
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Έκδοση: (2010-11-01)

Servqual potential for quality management in hotel services
ανά: Kateřina Ryglová, κ.ά.
Έκδοση: (2012-01-01)

Evaluation of the educational services quality from the viewpoint of postgraduate students at Kermanshah University of medical sciences in 2019
ανά: Razie Toghroli, κ.ά.
Έκδοση: (2021-01-01)

Application of the SERVQUAL model to evaluate the quality in the transportation service in Morelia, Mexico
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Έκδοση: (2019-10-01)

Transport services quality measurment using SERVQUAL model
ανά: Maksimović Mlađan V., κ.ά.
Έκδοση: (2017-01-01)

Evaluating of Service Quality Level in Libraries Using a Combination of SERVQUAL and Six Sigma Techniques
ανά: Mohammad Amin Shakerzadeh
Έκδοση: (2013-01-01)

Research on the tourism service quality evaluation of Gongbei Lingnan community under the perspective of SERVQUAL theory
ανά: Jing Liu, κ.ά.
Έκδοση: (2025-01-01)

The SERVQUAL instrument to measure service quality in higher education – A case study
ανά: Rolo Ana, κ.ά.
Έκδοση: (2023-01-01)

Assessing the quality of services provided at outpatient clinics among hospitals affiliated to Tehran University of Medical Sciences based on SERVQUAL Model in 2015
ανά: Elham Haghshenas, κ.ά.
Έκδοση: (2017-07-01)

Service Quality Robust Design by the Integration of Taguchi Experiments and SERVQUAL Approach in a Travel Agency
ανά: nassibeh janatyan, κ.ά.
Έκδοση: (2012-02-01)

Improving the Service with the Servqual Method
ανά: Midor Katarzyna, κ.ά.
Έκδοση: (2018-03-01)

USING THE SERVQUAL MODEL TO ASSESSMALL SERVICE QUALITY AND CUSTOMER SATISFACTION
ανά: Larissa Maria Argollo de Arruda Falcão, κ.ά.
Έκδοση: (2017-05-01)

SERVQUAL model applied to higher education public administrative services
ανά: Mauri Cesar Soares, κ.ά.
Έκδοση: (2017-09-01)

Quality of Educational Services from the Perspective of Nursing Students of Golestan University of Medical Sciences: SERVQUAL Model
ανά: alireza heidari, κ.ά.
Έκδοση: (2022-09-01)

Service quality under the perspective of SERVQUAL and SERVPERF methods: a bibliometric study
ανά: Luiz Felipe Vasconcelos de Faria, κ.ά.
Έκδοση: (2015-09-01)

Ege İhracatçılar Birliklerinde Servqual Ölçeği ile Hizmet Kalitesinin Ölçülmesi(Measurement of Service Quality in Aegean Exporter’s Union by Servqual Scale)
ανά: Esin FİRUZAN, κ.ά.
Έκδοση: (2007-01-01)

From SERVQUAL to HOTSPERF: Towards the Development and Validation of an alternate Hotel Service Quality Measurement Instrument.
ανά: Orthodox Tefera, κ.ά.
Έκδοση: (2016-08-01)

Evaluation of Service Quality of Clinical Diagnostic Using the SERVQUAL and SERVPERF Models in Two Simple and Weighted Types
ανά: Hossein Mohebbi, κ.ά.
Έκδοση: (2024-05-01)

Evaluation of the quality of family planning services from the perspective of service users using the SERVQUAL model in Sanandaj comprehensive health centers in 2018
ανά: Rahil Gholipour, κ.ά.
Έκδοση: (2019-10-01)

SERVQUAL method in studying service quality of travel insurance
ανά: Jarosław Wenancjusz Przybytniowski
Έκδοση: (2023-06-01)

An investigation on the quality of midwifery services from the viewpoint of the clients in Isfahan through SERVQUAL model
ανά: Zohreh Oliaee, κ.ά.
Έκδοση: (2016-01-01)

Identification of sectoral logistics service quality gaps by applying SERVQUAL method
ανά: Ieva Meidutė-Kavaliauskienė, κ.ά.
Έκδοση: (2020-11-01)

Presentation a Road Map of Service Quality for Travel Agencies by SERVQUAL and REMBRANDT
ανά: Amir Karbassi Yazdi, κ.ά.
Έκδοση: (2019-09-01)

The user's perception of the quality of service in organizing music festivals using the SERVQUAL model
ανά: Stajić Jana R.
Έκδοση: (2024-01-01)

The Quality of Educational Services from Viewpoints’ Of Dentistry Students of Gorgan In 2021
ανά: Alireza Heidari, κ.ά.
Έκδοση: (2023-09-01)

Evaluation of Transport Processes Quality with Servqual and TUL Methods
ανά: Sładkowski Aleksander, κ.ά.
Έκδοση: (2018-11-01)

The Quality of Postpartum Care from the Perspective of the Recipients of the Comprehensive Health Center Service Using the SERVQUAL Pattern
ανά: Rahil Gholipour, κ.ά.
Έκδοση: (2019-10-01)

Model of Measuring Technical Service Quality Delivered to Petrochemical Downstream Industries In Sales Engineering
ανά: ali seyyed naghavi, κ.ά.
Έκδοση: (2013-03-01)