Level of Stress and Job Satisfaction among Call Operators: A Case of Malaysian Telecommunication Sector

Level of Stress and Job Satisfaction among Call Operators: A Case of Malaysian Telecommunication Sector

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The study aims to identify the level of stress and job satisfaction among call operators (COs) in Malaysia. It also explores COs views on the factors affecting their stress level and job satisfaction. This research is based on a case study of a telecommunication contact centre. A mixed-methods desi...

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Bibliographic Details
Main Authors: Mumtaz Ali Memon, Hiram Ting, Rohani Salleh, Jati Kasuma Ali, Yusman Yacob
Format: Article
Language:English
Published: EconJournals 2016-07-01
Series:International Review of Management and Marketing
Online Access:https://www.econjournals.com/index.php/irmm/article/view/2256

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