Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss
This narrative presents a case in which a patient was treated for conjunctivitis, but a breakdown in several layers of communication (between the hospital and the patient, and between hospital personnel) resulted in multiple medical errors that nearly costs the patient permanent vision loss. This re...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
The Beryl Institute
2017-11-01
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| Series: | Patient Experience Journal |
| Subjects: | |
| Online Access: | https://pxjournal.org/journal/vol4/iss3/5 |
| _version_ | 1798033230707818496 |
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| author | Kenneth Royal April Kedrowicz |
| author_facet | Kenneth Royal April Kedrowicz |
| author_sort | Kenneth Royal |
| collection | DOAJ |
| description | This narrative presents a case in which a patient was treated for conjunctivitis, but a breakdown in several layers of communication (between the hospital and the patient, and between hospital personnel) resulted in multiple medical errors that nearly costs the patient permanent vision loss. This real-life case underscores how simple communication errors may lead to life-altering consequences. Recommendations for improving communication to ensure similar errors do not happen to others are provided. |
| first_indexed | 2024-04-11T20:27:00Z |
| format | Article |
| id | doaj.art-48cca82d94024e419ef23c07a7196fbe |
| institution | Directory Open Access Journal |
| issn | 2372-0247 |
| language | English |
| last_indexed | 2024-04-11T20:27:00Z |
| publishDate | 2017-11-01 |
| publisher | The Beryl Institute |
| record_format | Article |
| series | Patient Experience Journal |
| spelling | doaj.art-48cca82d94024e419ef23c07a7196fbe2022-12-22T04:04:38ZengThe Beryl InstitutePatient Experience Journal2372-02472017-11-01Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision lossKenneth RoyalApril KedrowiczThis narrative presents a case in which a patient was treated for conjunctivitis, but a breakdown in several layers of communication (between the hospital and the patient, and between hospital personnel) resulted in multiple medical errors that nearly costs the patient permanent vision loss. This real-life case underscores how simple communication errors may lead to life-altering consequences. Recommendations for improving communication to ensure similar errors do not happen to others are provided.https://pxjournal.org/journal/vol4/iss3/5patient experiencepatient communicationpatient-centeredpersonal narrativehospital policyquality improvement |
| spellingShingle | Kenneth Royal April Kedrowicz Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss Patient Experience Journal patient experience patient communication patient-centered personal narrative hospital policy quality improvement |
| title | Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss |
| title_full | Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss |
| title_fullStr | Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss |
| title_full_unstemmed | Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss |
| title_short | Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss |
| title_sort | turning a blind eye how lack of communication with er nurses nearly cost a patient permanent vision loss |
| topic | patient experience patient communication patient-centered personal narrative hospital policy quality improvement |
| url | https://pxjournal.org/journal/vol4/iss3/5 |
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