The evaluation of the e-payment methods according to user's perspective
E-payment methods are becoming increasingly popular in Algeria, and even now it is still in the early stage of development. This research is about evaluating the e-payment method in relation to the customer’s perspective. To achieve the objective of this study, we used a sample of users of BADR bank...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Institutul de Studii Financiare
2023-11-01
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| Series: | Revista de Studii Financiare |
| Subjects: | |
| Online Access: | https://revista.isfin.ro/wp-content/uploads/2023/11/1.-Amara-Djamila.pdf |
| Summary: | E-payment methods are becoming increasingly popular in Algeria, and even now it is still in the early stage of development. This research is about evaluating the e-payment method in relation to the customer’s perspective. To achieve the objective of this study, we used a sample of users of BADR bank, to whom we distributed a questionnaire. We collected data and evaluated their satisfaction depending on 5 factors (price, speed, security, privacy, availability) and analysed the data visionally and statistically using SPSS and EXEL. The findings led to several conclusions, such as the satisfaction of e-card users being generally high, primarily influenced by the availability of payment support in shops. However, despite this satisfaction, users are aware of significant issues with e-payment methods in the BADR bank. |
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| ISSN: | 2537-3714 2559-1347 |