Improving Employee Satisfaction Priority through Performance Control Matrix
The study addresses Performance Control Matrix (PCM) to determine service quality items of priority for improvement. Most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. Therefore, this study de...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Kharazmi University
2014-11-01
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| Series: | International Journal of Supply and Operations Management |
| Subjects: | |
| Online Access: | http://www.ijsom.com/article_2175_db5e29469d98b47c36a782bc9ed8cf5b.pdf |