Exploring the impact of patient, physician and technology factors on patient video consultation satisfaction
Objective Video consultations (VCs) were made available to the general population during the COVID-19 pandemic to compensate for the cutback of face-to-face doctor–patient interactions. However, little is known about what patient-related (e.g. age), physician-related (e.g. patient–physician relation...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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SAGE Publishing
2023-09-01
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| Series: | Digital Health |
| Online Access: | https://doi.org/10.1177/20552076231203887 |
| _version_ | 1797671389710254080 |
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| author | Kim Tenfelde Nadine Bol Guus G Schoonman Jan Erik H Bunt Marjolijn L Antheunis |
| author_facet | Kim Tenfelde Nadine Bol Guus G Schoonman Jan Erik H Bunt Marjolijn L Antheunis |
| author_sort | Kim Tenfelde |
| collection | DOAJ |
| description | Objective Video consultations (VCs) were made available to the general population during the COVID-19 pandemic to compensate for the cutback of face-to-face doctor–patient interactions. However, little is known about what patient-related (e.g. age), physician-related (e.g. patient–physician relationship) and technology-related (e.g. online privacy concerns) factors contribute to video consultation satisfaction among patients. This study aims to gain a better understanding of what makes patients satisfied with video consultations. Methods A total of 180 patients who recently engaged in a video consultation were invited to answer questions about patient-, physician- and technology-related variables and their satisfaction with the video consultation. To examine which factors predict patient video consultation satisfaction, a multiple hierarchical regression analysis was performed. Results Overall, patients were satisfied with their video consultation. The final hierarchical model, including all patient-related, physician-related and technology-related factors, significantly contributed to patient video consultation satisfaction. Predictors of higher patient video consultation satisfaction were experiencing less technical issues, having higher general positive attitudes towards online communication, reporting higher importance of less travel time and being more satisfied with physicians’ affective and instrumental communication. Conclusions Video consultations can be appropriate in a variety of situations, provided that technical issues can be minimized, patients have a positive attitude towards online communication and attach value to reduced travel time and online patient–physician interactions can be experienced as affective and instrumental. Findings from this study contribute to understanding how video consultations can be best utilized for effective patient–physician communication. |
| first_indexed | 2024-03-11T21:14:49Z |
| format | Article |
| id | doaj.art-4950e74d726549cc81d772c602d62fb5 |
| institution | Directory Open Access Journal |
| issn | 2055-2076 |
| language | English |
| last_indexed | 2024-03-11T21:14:49Z |
| publishDate | 2023-09-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Digital Health |
| spelling | doaj.art-4950e74d726549cc81d772c602d62fb52023-09-29T05:04:03ZengSAGE PublishingDigital Health2055-20762023-09-01910.1177/20552076231203887Exploring the impact of patient, physician and technology factors on patient video consultation satisfactionKim Tenfelde0Nadine Bol1Guus G Schoonman2Jan Erik H Bunt3Marjolijn L Antheunis4 Department of Communication and Cognition, , Tilburg, The Netherlands Department of Communication and Cognition, , Tilburg, The Netherlands Department of Neurology, Elisabeth-Tweesteden Hospital, Tilburg, The Netherlands Department of Pediatrics, Elisabeth-Tweesteden Hospital, Tilburg, The Netherlands Department of Communication and Cognition, , Tilburg, The NetherlandsObjective Video consultations (VCs) were made available to the general population during the COVID-19 pandemic to compensate for the cutback of face-to-face doctor–patient interactions. However, little is known about what patient-related (e.g. age), physician-related (e.g. patient–physician relationship) and technology-related (e.g. online privacy concerns) factors contribute to video consultation satisfaction among patients. This study aims to gain a better understanding of what makes patients satisfied with video consultations. Methods A total of 180 patients who recently engaged in a video consultation were invited to answer questions about patient-, physician- and technology-related variables and their satisfaction with the video consultation. To examine which factors predict patient video consultation satisfaction, a multiple hierarchical regression analysis was performed. Results Overall, patients were satisfied with their video consultation. The final hierarchical model, including all patient-related, physician-related and technology-related factors, significantly contributed to patient video consultation satisfaction. Predictors of higher patient video consultation satisfaction were experiencing less technical issues, having higher general positive attitudes towards online communication, reporting higher importance of less travel time and being more satisfied with physicians’ affective and instrumental communication. Conclusions Video consultations can be appropriate in a variety of situations, provided that technical issues can be minimized, patients have a positive attitude towards online communication and attach value to reduced travel time and online patient–physician interactions can be experienced as affective and instrumental. Findings from this study contribute to understanding how video consultations can be best utilized for effective patient–physician communication.https://doi.org/10.1177/20552076231203887 |
| spellingShingle | Kim Tenfelde Nadine Bol Guus G Schoonman Jan Erik H Bunt Marjolijn L Antheunis Exploring the impact of patient, physician and technology factors on patient video consultation satisfaction Digital Health |
| title | Exploring the impact of patient, physician and technology factors on patient video consultation satisfaction |
| title_full | Exploring the impact of patient, physician and technology factors on patient video consultation satisfaction |
| title_fullStr | Exploring the impact of patient, physician and technology factors on patient video consultation satisfaction |
| title_full_unstemmed | Exploring the impact of patient, physician and technology factors on patient video consultation satisfaction |
| title_short | Exploring the impact of patient, physician and technology factors on patient video consultation satisfaction |
| title_sort | exploring the impact of patient physician and technology factors on patient video consultation satisfaction |
| url | https://doi.org/10.1177/20552076231203887 |
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