Measuring E-Commerce User Experience in the Last-Mile Delivery

Measuring E-Commerce User Experience in the Last-Mile Delivery

This research aims to develop and to examine a measurement of customers’ experiences in the last-mile delivery process, which is a critical step towards their satisfaction and future intention to order products from the same retailer again. The CMX-LMD scale is proposed as a self-report tool whose p...

Disgrifiad llawn

Manylion Llyfryddiaeth
Prif Awduron:	Vijoleta Vrhovac, Stana Vasić, Stevan Milisavljević, Branislav Dudić, Peter Štarchoň, Marina Žižakov
Fformat:	Erthygl
Iaith:	English
Cyhoeddwyd:	MDPI AG 2023-03-01
Cyfres:	Mathematics
Pynciau:	last-mile delivery delivery customer satisfaction customer experience logistics e-commerce
Mynediad Ar-lein:	https://www.mdpi.com/2227-7390/11/6/1482

Eitemau Tebyg

The Factors Influencing User Satisfaction in Last-Mile Delivery: The Structural Equation Modeling Approach
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Cyhoeddwyd: (2024-06-01)

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Cyhoeddwyd: (2020-03-01)

Rural E-Customers’ Preferences for Last Mile Delivery: Evidence from Poland
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Cyhoeddwyd: (2022-11-01)

The Vehicle Routing Problem Considering Customers' Multiple Preferences in Last-Mile Delivery
gan: Shouting Zhao, et al.
Cyhoeddwyd: (2024-01-01)

Building the E-Commerce Supply Chain of the Future: What Influences Consumer Acceptance of Alternative Places of Delivery on the Last-Mile
gan: Björn Asdecker
Cyhoeddwyd: (2021-12-01)

Use of artificial intelligence in last mile delivery
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Cyhoeddwyd: (2021-01-01)

Customer satisfaction with last-mile delivery in Kenya: An online customer perspective
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Cyhoeddwyd: (2023-02-01)

Regulatory Implications for Unmanned Aerial Vehicles in Last-Mile Delivery
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Cyhoeddwyd: (2022)

Assessing the e-commerce last-mile logistics’ hidden risk hurdles
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Cyhoeddwyd: (2024-03-01)

A systematic literature review and bibliometric analysis of last-mile E-commerce delivery in urban areas
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Cyhoeddwyd: (2024-12-01)

Last-Mile Capacity Constraints in Online Grocery Fulfilment in Great Britain
gan: Ryan Urquhart, et al.
Cyhoeddwyd: (2022-05-01)

FACTORS AFFECTING THE SATISFACTION OF CUSTOMERS BUYING FOOD WITH LAST-MILE DELIVERY SERVICE ON E-COMMERCE PLATFORM IN VIETNAM [FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN YANG MEMBELI MAKANAN DENGAN LAYANAN PENGIRIMAN LAST-MILE PADA PLATFORM E-COMMERCE DI VIETNAM]
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Cyhoeddwyd: (2023-09-01)

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gan: Po-Lin Lai, et al.
Cyhoeddwyd: (2022-03-01)

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Cyhoeddwyd: (2022-09-01)

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Cyhoeddwyd: (2022-01-01)

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Cyhoeddwyd: (2024-04-01)

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gan: Katarzyna Kolasińska-Morawska, et al.
Cyhoeddwyd: (2022-09-01)

A Viewpoint on the Challenges and Solutions for Driverless Last-Mile Delivery
gan: Vasiliki Balaska, et al.
Cyhoeddwyd: (2022-11-01)

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Cyhoeddwyd: (2024-01-01)

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Cyhoeddwyd: (2023-09-01)

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Cyhoeddwyd: (2022-04-01)

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DEVELOPMENT OF AN ELECTRIC TRICYCLE FOR SERVICE COMPANIES AND LAST-MILE PARCEL DELIVERY
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Cyhoeddwyd: (2022-06-01)

Measuring Disruptions in Last-Mile Delivery Operations
gan: Andrés Muñoz-Villamizar, et al.
Cyhoeddwyd: (2021-03-01)

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Cyhoeddwyd: (2024-04-01)

A comparative analysis of last mile delivery in Kenya’s online retail subsector
gan: Eric Mogire, et al.
Cyhoeddwyd: (2024-06-01)

Will customers adopt last-mile drone delivery services? An analysis of drone delivery in the emerging market economy
gan: Charlie Chen, et al.
Cyhoeddwyd: (2022-12-01)

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gan: Anca POPESCU, et al.
Cyhoeddwyd: (2024-12-01)

LOGISTIC SERVICE QUALITY (LSQ) ON SHOPEEXPRESS
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Cyhoeddwyd: (2022-01-01)

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gan: Eric Mogire, et al.
Cyhoeddwyd: (2025-01-01)

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Cyhoeddwyd: (2023-12-01)

Empirical Research of Cold-Chain Logistics Service Quality in Fresh Product E-Commerce
gan: Ling Wang, et al.
Cyhoeddwyd: (2024-09-01)

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Cyhoeddwyd: (2024-06-01)