Measuring E-Commerce User Experience in the Last-Mile Delivery

Measuring E-Commerce User Experience in the Last-Mile Delivery

This research aims to develop and to examine a measurement of customers’ experiences in the last-mile delivery process, which is a critical step towards their satisfaction and future intention to order products from the same retailer again. The CMX-LMD scale is proposed as a self-report tool whose p...

Descrizione completa

Dettagli Bibliografici
Autori principali:	Vijoleta Vrhovac, Stana Vasić, Stevan Milisavljević, Branislav Dudić, Peter Štarchoň, Marina Žižakov
Natura:	Articolo
Lingua:	English
Pubblicazione:	MDPI AG 2023-03-01
Serie:	Mathematics
Soggetti:	last-mile delivery delivery customer satisfaction customer experience logistics e-commerce
Accesso online:	https://www.mdpi.com/2227-7390/11/6/1482

Documenti analoghi

The Factors Influencing User Satisfaction in Last-Mile Delivery: The Structural Equation Modeling Approach
di: Vijoleta Vrhovac, et al.
Pubblicazione: (2024-06-01)

Last Mile Delivery for e-Commerce: Challenges, Benefits, and Future
di: Ilchenko Nataliia B., et al.
Pubblicazione: (2020-03-01)

Rural E-Customers’ Preferences for Last Mile Delivery: Evidence from Poland
di: Małgorzata Markowska, et al.
Pubblicazione: (2022-11-01)

The Vehicle Routing Problem Considering Customers' Multiple Preferences in Last-Mile Delivery
di: Shouting Zhao, et al.
Pubblicazione: (2024-01-01)

Building the E-Commerce Supply Chain of the Future: What Influences Consumer Acceptance of Alternative Places of Delivery on the Last-Mile
di: Björn Asdecker
Pubblicazione: (2021-12-01)

Use of artificial intelligence in last mile delivery
di: Jucha Peter
Pubblicazione: (2021-01-01)

Customer satisfaction with last-mile delivery in Kenya: An online customer perspective
di: Eric Mogire, et al.
Pubblicazione: (2023-02-01)

Regulatory Implications for Unmanned Aerial Vehicles in Last-Mile Delivery
di: Gaba, Farri T., et al.
Pubblicazione: (2022)

Assessing the e-commerce last-mile logistics’ hidden risk hurdles
di: Rohit Raj, et al.
Pubblicazione: (2024-03-01)

A systematic literature review and bibliometric analysis of last-mile E-commerce delivery in urban areas
di: Ish Kumar, et al.
Pubblicazione: (2024-12-01)

Last-Mile Capacity Constraints in Online Grocery Fulfilment in Great Britain
di: Ryan Urquhart, et al.
Pubblicazione: (2022-05-01)

FACTORS AFFECTING THE SATISFACTION OF CUSTOMERS BUYING FOOD WITH LAST-MILE DELIVERY SERVICE ON E-COMMERCE PLATFORM IN VIETNAM [FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN YANG MEMBELI MAKANAN DENGAN LAYANAN PENGIRIMAN LAST-MILE PADA PLATFORM E-COMMERCE DI VIETNAM]
di: Nhung Thi Hong Le, et al.
Pubblicazione: (2023-09-01)

Determinants of customer satisfaction with parcel locker services in last-mile logistics
di: Po-Lin Lai, et al.
Pubblicazione: (2022-03-01)

E-commerce and last mile delivery technologies in the European countries
di: Corejova Tatiana, et al.
Pubblicazione: (2022-09-01)

Drone last mile delivery: An assessment of the viable market and security potential of drone delivery
di: Igor Grofelnik, et al.
Pubblicazione: (2022-01-01)

Integrating Customer Choice in Differentiated Slotting for Last-Mile Logistics
di: Jochen Mackert, et al.
Pubblicazione: (2019-04-01)

Optimization in Routing and Vehicle Selection for E-commerce Last Mile Logistics: Bibliometric Analysis
di: Sari Andarwati Kunharyanto, et al.
Pubblicazione: (2025-01-01)

Autism and last mile in e-commerce
di: Nélio Fernando dos Reis, et al.
Pubblicazione: (2024-04-01)

Smart Logistics—Sustainable Technological Innovations in Customer Service at the Last-Mile Stage: The Polish Perspective
di: Katarzyna Kolasińska-Morawska, et al.
Pubblicazione: (2022-09-01)

A Viewpoint on the Challenges and Solutions for Driverless Last-Mile Delivery
di: Vasiliki Balaska, et al.
Pubblicazione: (2022-11-01)

Modeling and Solving the Time-Dependent in-Building Delivery Problem in Last-Mile Logistics
di: German Paredes-Belmar, et al.
Pubblicazione: (2024-01-01)

Significance of face-to-face service quality in last mile delivery for e-commerce platforms
di: Yuki Inoue, et al.
Pubblicazione: (2023-09-01)

Improving E-Commerce Distribution through Last-Mile Logistics with Multiple Possibilities of Deliveries Based on Time and Location
di: Alejandro Escudero-Santana, et al.
Pubblicazione: (2022-04-01)

Revenue Mangement in Last-Mile Delivery: State-of-the-Art and Future Research Directions
di: Snoeck, Andre, et al.
Pubblicazione: (2018)

DEVELOPMENT OF AN ELECTRIC TRICYCLE FOR SERVICE COMPANIES AND LAST-MILE PARCEL DELIVERY
di: Jordi D’HONDT, et al.
Pubblicazione: (2022-06-01)

Measuring Disruptions in Last-Mile Delivery Operations
di: Andrés Muñoz-Villamizar, et al.
Pubblicazione: (2021-03-01)

Measurement and Analysis of Last-Mile Parcel Delivery Truck Vibration Levels in Korea
di: Saewhan Kim, et al.
Pubblicazione: (2024-04-01)

A comparative analysis of last mile delivery in Kenya’s online retail subsector
di: Eric Mogire, et al.
Pubblicazione: (2024-06-01)

Will customers adopt last-mile drone delivery services? An analysis of drone delivery in the emerging market economy
di: Charlie Chen, et al.
Pubblicazione: (2022-12-01)

REVOLUTIONIZING URBAN LAST-MILE DELIVERY WITH AUTOMATED PARCEL LOCKERS: AN OVERVIEW
di: Anca POPESCU, et al.
Pubblicazione: (2024-12-01)

LOGISTIC SERVICE QUALITY (LSQ) ON SHOPEEXPRESS
di: Aida Sabilla, et al.
Pubblicazione: (2023-10-01)

Multiobjective Optimization for Planning the Service Areas of Smart Parcel Locker Facilities in Logistics Last Mile Delivery
di: Zhen-Hua Che, et al.
Pubblicazione: (2022-01-01)

Electric Vehicles in Last-Mile Delivery: A Bibliometric Review
di: Eric Mogire, et al.
Pubblicazione: (2025-01-01)

The Last-Mile Delivery of Heavy, Bulky, Oversized Products: Literature Review and Research Agenda
di: Bahram Alidaee, et al.
Pubblicazione: (2023-12-01)

Empirical Research of Cold-Chain Logistics Service Quality in Fresh Product E-Commerce
di: Ling Wang, et al.
Pubblicazione: (2024-09-01)

Analyzing Service Quality Evaluation Indexes of Rural Last Mile Delivery Using FCE and ISM Approach
di: Xiaohong Jiang, et al.
Pubblicazione: (2020-06-01)

Ecologization of the van fleet strategy within the framework of the last mile deliveries
di: Jarosław Brach, et al.
Pubblicazione: (2021-03-01)

Horizontal Collaboration in Last Mile Delivery of Online Grocery Orders
di: Nagarathinam, Arun, et al.
Pubblicazione: (2019)

Crowdshippers’ intentions to continue participating in last-mile delivery: A study in Vietnam
di: Nguyet Nguyen, et al.
Pubblicazione: (2023-09-01)

OPTIMIZING LAST-MILE DELIVERY BY DEEP Q-LEARNING APPROACH FOR AUTONOMOUS DRONE ROUTING IN SMART LOGISTICS
di: Pannee Suanpang, et al.
Pubblicazione: (2024-06-01)