Measuring E-Commerce User Experience in the Last-Mile Delivery

Measuring E-Commerce User Experience in the Last-Mile Delivery

This research aims to develop and to examine a measurement of customers’ experiences in the last-mile delivery process, which is a critical step towards their satisfaction and future intention to order products from the same retailer again. The CMX-LMD scale is proposed as a self-report tool whose p...

Szczegółowa specyfikacja

Opis bibliograficzny
Główni autorzy:	Vijoleta Vrhovac, Stana Vasić, Stevan Milisavljević, Branislav Dudić, Peter Štarchoň, Marina Žižakov
Format:	Artykuł
Język:	English
Wydane:	MDPI AG 2023-03-01
Seria:	Mathematics
Hasła przedmiotowe:	last-mile delivery delivery customer satisfaction customer experience logistics e-commerce
Dostęp online:	https://www.mdpi.com/2227-7390/11/6/1482

Podobne zapisy

The Factors Influencing User Satisfaction in Last-Mile Delivery: The Structural Equation Modeling Approach
od: Vijoleta Vrhovac, i wsp.
Wydane: (2024-06-01)

Last Mile Delivery for e-Commerce: Challenges, Benefits, and Future
od: Ilchenko Nataliia B., i wsp.
Wydane: (2020-03-01)

Rural E-Customers’ Preferences for Last Mile Delivery: Evidence from Poland
od: Małgorzata Markowska, i wsp.
Wydane: (2022-11-01)

The Vehicle Routing Problem Considering Customers' Multiple Preferences in Last-Mile Delivery
od: Shouting Zhao, i wsp.
Wydane: (2024-01-01)

Building the E-Commerce Supply Chain of the Future: What Influences Consumer Acceptance of Alternative Places of Delivery on the Last-Mile
od: Björn Asdecker
Wydane: (2021-12-01)

Use of artificial intelligence in last mile delivery
od: Jucha Peter
Wydane: (2021-01-01)

Customer satisfaction with last-mile delivery in Kenya: An online customer perspective
od: Eric Mogire, i wsp.
Wydane: (2023-02-01)

Regulatory Implications for Unmanned Aerial Vehicles in Last-Mile Delivery
od: Gaba, Farri T., i wsp.
Wydane: (2022)

Assessing the e-commerce last-mile logistics’ hidden risk hurdles
od: Rohit Raj, i wsp.
Wydane: (2024-03-01)

A systematic literature review and bibliometric analysis of last-mile E-commerce delivery in urban areas
od: Ish Kumar, i wsp.
Wydane: (2024-12-01)

Last-Mile Capacity Constraints in Online Grocery Fulfilment in Great Britain
od: Ryan Urquhart, i wsp.
Wydane: (2022-05-01)

FACTORS AFFECTING THE SATISFACTION OF CUSTOMERS BUYING FOOD WITH LAST-MILE DELIVERY SERVICE ON E-COMMERCE PLATFORM IN VIETNAM [FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN YANG MEMBELI MAKANAN DENGAN LAYANAN PENGIRIMAN LAST-MILE PADA PLATFORM E-COMMERCE DI VIETNAM]
od: Nhung Thi Hong Le, i wsp.
Wydane: (2023-09-01)

Determinants of customer satisfaction with parcel locker services in last-mile logistics
od: Po-Lin Lai, i wsp.
Wydane: (2022-03-01)

E-commerce and last mile delivery technologies in the European countries
od: Corejova Tatiana, i wsp.
Wydane: (2022-09-01)

Drone last mile delivery: An assessment of the viable market and security potential of drone delivery
od: Igor Grofelnik, i wsp.
Wydane: (2022-01-01)

Integrating Customer Choice in Differentiated Slotting for Last-Mile Logistics
od: Jochen Mackert, i wsp.
Wydane: (2019-04-01)

Optimization in Routing and Vehicle Selection for E-commerce Last Mile Logistics: Bibliometric Analysis
od: Sari Andarwati Kunharyanto, i wsp.
Wydane: (2025-01-01)

Autism and last mile in e-commerce
od: Nélio Fernando dos Reis, i wsp.
Wydane: (2024-04-01)

Smart Logistics—Sustainable Technological Innovations in Customer Service at the Last-Mile Stage: The Polish Perspective
od: Katarzyna Kolasińska-Morawska, i wsp.
Wydane: (2022-09-01)

A Viewpoint on the Challenges and Solutions for Driverless Last-Mile Delivery
od: Vasiliki Balaska, i wsp.
Wydane: (2022-11-01)

Modeling and Solving the Time-Dependent in-Building Delivery Problem in Last-Mile Logistics
od: German Paredes-Belmar, i wsp.
Wydane: (2024-01-01)

Significance of face-to-face service quality in last mile delivery for e-commerce platforms
od: Yuki Inoue, i wsp.
Wydane: (2023-09-01)

Improving E-Commerce Distribution through Last-Mile Logistics with Multiple Possibilities of Deliveries Based on Time and Location
od: Alejandro Escudero-Santana, i wsp.
Wydane: (2022-04-01)

Revenue Mangement in Last-Mile Delivery: State-of-the-Art and Future Research Directions
od: Snoeck, Andre, i wsp.
Wydane: (2018)

DEVELOPMENT OF AN ELECTRIC TRICYCLE FOR SERVICE COMPANIES AND LAST-MILE PARCEL DELIVERY
od: Jordi D’HONDT, i wsp.
Wydane: (2022-06-01)

Measuring Disruptions in Last-Mile Delivery Operations
od: Andrés Muñoz-Villamizar, i wsp.
Wydane: (2021-03-01)

Measurement and Analysis of Last-Mile Parcel Delivery Truck Vibration Levels in Korea
od: Saewhan Kim, i wsp.
Wydane: (2024-04-01)

A comparative analysis of last mile delivery in Kenya’s online retail subsector
od: Eric Mogire, i wsp.
Wydane: (2024-06-01)

Will customers adopt last-mile drone delivery services? An analysis of drone delivery in the emerging market economy
od: Charlie Chen, i wsp.
Wydane: (2022-12-01)

REVOLUTIONIZING URBAN LAST-MILE DELIVERY WITH AUTOMATED PARCEL LOCKERS: AN OVERVIEW
od: Anca POPESCU, i wsp.
Wydane: (2024-12-01)

LOGISTIC SERVICE QUALITY (LSQ) ON SHOPEEXPRESS
od: Aida Sabilla, i wsp.
Wydane: (2023-10-01)

Multiobjective Optimization for Planning the Service Areas of Smart Parcel Locker Facilities in Logistics Last Mile Delivery
od: Zhen-Hua Che, i wsp.
Wydane: (2022-01-01)

Electric Vehicles in Last-Mile Delivery: A Bibliometric Review
od: Eric Mogire, i wsp.
Wydane: (2025-01-01)

The Last-Mile Delivery of Heavy, Bulky, Oversized Products: Literature Review and Research Agenda
od: Bahram Alidaee, i wsp.
Wydane: (2023-12-01)

Empirical Research of Cold-Chain Logistics Service Quality in Fresh Product E-Commerce
od: Ling Wang, i wsp.
Wydane: (2024-09-01)

Analyzing Service Quality Evaluation Indexes of Rural Last Mile Delivery Using FCE and ISM Approach
od: Xiaohong Jiang, i wsp.
Wydane: (2020-06-01)

Ecologization of the van fleet strategy within the framework of the last mile deliveries
od: Jarosław Brach, i wsp.
Wydane: (2021-03-01)

Horizontal Collaboration in Last Mile Delivery of Online Grocery Orders
od: Nagarathinam, Arun, i wsp.
Wydane: (2019)

Crowdshippers’ intentions to continue participating in last-mile delivery: A study in Vietnam
od: Nguyet Nguyen, i wsp.
Wydane: (2023-09-01)

OPTIMIZING LAST-MILE DELIVERY BY DEEP Q-LEARNING APPROACH FOR AUTONOMOUS DRONE ROUTING IN SMART LOGISTICS
od: Pannee Suanpang, i wsp.
Wydane: (2024-06-01)