Methodology to Measure the Effectiveness of Social Services
This article considers such problems as evaluating the effectiveness of social services and public needs financing. Due to the fact that social services are provided and funded by state or local authorities, assessment of their effectiveness requires special tools. Existing legally defined methods...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
EconJournals
2016-08-01
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| Series: | International Review of Management and Marketing |
| Online Access: | https://www.econjournals.com/index.php/irmm/article/view/2731 |
| _version_ | 1797907425516322816 |
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| author | Irina Yuryevna Vaslavskaya Irina Alexandrovna Koshkina Alfiya Ruslanovna Fattakhova Sabina Damirovna Khakimova Victor Alexandrovich Fursov |
| author_facet | Irina Yuryevna Vaslavskaya Irina Alexandrovna Koshkina Alfiya Ruslanovna Fattakhova Sabina Damirovna Khakimova Victor Alexandrovich Fursov |
| author_sort | Irina Yuryevna Vaslavskaya |
| collection | DOAJ |
| description |
This article considers such problems as evaluating the effectiveness of social services and public needs financing. Due to the fact that social services are provided and funded by state or local authorities, assessment of their effectiveness requires special tools. Existing legally defined methods have several drawbacks and do not provide an objective picture. A comparative analysis of estimates according to official methodology and the author's empirical research are present in this article. On this basis, the conclusion about need for a different approach of providing the state (municipal) services is formulated.
Keywords: effectiveness; social needs; systems approach; customer satisfaction; public services; public administration.
JEL Classifications: B11, H41, H83
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| first_indexed | 2024-04-10T10:36:29Z |
| format | Article |
| id | doaj.art-4a3726b77a3f441581876802c0aafd3e |
| institution | Directory Open Access Journal |
| issn | 2146-4405 |
| language | English |
| last_indexed | 2024-04-10T10:36:29Z |
| publishDate | 2016-08-01 |
| publisher | EconJournals |
| record_format | Article |
| series | International Review of Management and Marketing |
| spelling | doaj.art-4a3726b77a3f441581876802c0aafd3e2023-02-15T16:20:49ZengEconJournalsInternational Review of Management and Marketing2146-44052016-08-0165SMethodology to Measure the Effectiveness of Social ServicesIrina Yuryevna VaslavskayaIrina Alexandrovna KoshkinaAlfiya Ruslanovna FattakhovaSabina Damirovna KhakimovaVictor Alexandrovich Fursov This article considers such problems as evaluating the effectiveness of social services and public needs financing. Due to the fact that social services are provided and funded by state or local authorities, assessment of their effectiveness requires special tools. Existing legally defined methods have several drawbacks and do not provide an objective picture. A comparative analysis of estimates according to official methodology and the author's empirical research are present in this article. On this basis, the conclusion about need for a different approach of providing the state (municipal) services is formulated. Keywords: effectiveness; social needs; systems approach; customer satisfaction; public services; public administration. JEL Classifications: B11, H41, H83 https://www.econjournals.com/index.php/irmm/article/view/2731 |
| spellingShingle | Irina Yuryevna Vaslavskaya Irina Alexandrovna Koshkina Alfiya Ruslanovna Fattakhova Sabina Damirovna Khakimova Victor Alexandrovich Fursov Methodology to Measure the Effectiveness of Social Services International Review of Management and Marketing |
| title | Methodology to Measure the Effectiveness of Social Services |
| title_full | Methodology to Measure the Effectiveness of Social Services |
| title_fullStr | Methodology to Measure the Effectiveness of Social Services |
| title_full_unstemmed | Methodology to Measure the Effectiveness of Social Services |
| title_short | Methodology to Measure the Effectiveness of Social Services |
| title_sort | methodology to measure the effectiveness of social services |
| url | https://www.econjournals.com/index.php/irmm/article/view/2731 |
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