Using a human-centered, mixed methods approach to understand the patient waiting experience and its impact on medically underserved populations

Using a human-centered, mixed methods approach to understand the patient waiting experience and its impact on medically underserved populations

Abstract Purpose To use a mixed methods approach to investigate the patient waiting experience for a medically underserved population at an outpatient surgical clinic. Methods We used lean methodology to perform 96 time-tracked observations of the patient journey in clinic, documenting the duration...

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Bibliographic Details
Main Authors: Elizabeth N. Liao, Lara Z. Chehab, Kathryn Neville, Jennifer Liao, Devika Patel, Amanda Sammann
Format: Article
Language:English
Published: BMC 2022-11-01
Series:BMC Health Services Research
Subjects:
Waiting room
Patient experience
Medically underserved population
Outpatient clinic
Online Access:https://doi.org/10.1186/s12913-022-08792-8

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