Leveraging COBIT 2019 Framework to Implement IT Governance in Business Process Outsourcing Company
The company specializes in delivering information and technology services to businesses operating in the same industry. Recognizing the pivotal role of information technology in achieving its vision, mission, and goals, the company emphasizes the proper implementation of IT governance to drive overa...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Informatics Department, Faculty of Computer Science Bina Darma University
2023-05-01
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| Series: | Journal of Information Systems and Informatics |
| Subjects: | |
| Online Access: | https://journal-isi.org/index.php/isi/article/view/492 |
| _version_ | 1797793790958764032 |
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| author | Melissa Indah Fianty Maximillian Brian |
| author_facet | Melissa Indah Fianty Maximillian Brian |
| author_sort | Melissa Indah Fianty |
| collection | DOAJ |
| description | The company specializes in delivering information and technology services to businesses operating in the same industry. Recognizing the pivotal role of information technology in achieving its vision, mission, and goals, the company emphasizes the proper implementation of IT governance to drive overall company success. To evaluate the management of IT resources, the study employs the COBIT-2019 framework for measurement. The data collection approach encompasses interviews, questionnaires, observation, and document analysis. The findings indicate that most IT governance processes currently operate at level 2 capability. However, the company aspires to reach level 3 for these processes. Consequently, recommendations are proposed to enhance these processes based on the best practices outlined in COBIT-2019. Key suggestions include implementing performance measurements and facilitating access to knowledge repositories to foster skill and competency development. |
| first_indexed | 2024-03-13T02:52:22Z |
| format | Article |
| id | doaj.art-4acc5b5bcd2f41fbb8f18c1a3728d51c |
| institution | Directory Open Access Journal |
| issn | 2656-5935 2656-4882 |
| language | English |
| last_indexed | 2024-03-13T02:52:22Z |
| publishDate | 2023-05-01 |
| publisher | Informatics Department, Faculty of Computer Science Bina Darma University |
| record_format | Article |
| series | Journal of Information Systems and Informatics |
| spelling | doaj.art-4acc5b5bcd2f41fbb8f18c1a3728d51c2023-06-28T09:26:14ZengInformatics Department, Faculty of Computer Science Bina Darma UniversityJournal of Information Systems and Informatics2656-59352656-48822023-05-015256857910.51519/journalisi.v5i2.492492Leveraging COBIT 2019 Framework to Implement IT Governance in Business Process Outsourcing CompanyMelissa Indah Fianty0Maximillian Brian1Universitas Multimedia NusantaraUniversitas Multimedia NusantaraThe company specializes in delivering information and technology services to businesses operating in the same industry. Recognizing the pivotal role of information technology in achieving its vision, mission, and goals, the company emphasizes the proper implementation of IT governance to drive overall company success. To evaluate the management of IT resources, the study employs the COBIT-2019 framework for measurement. The data collection approach encompasses interviews, questionnaires, observation, and document analysis. The findings indicate that most IT governance processes currently operate at level 2 capability. However, the company aspires to reach level 3 for these processes. Consequently, recommendations are proposed to enhance these processes based on the best practices outlined in COBIT-2019. Key suggestions include implementing performance measurements and facilitating access to knowledge repositories to foster skill and competency development.https://journal-isi.org/index.php/isi/article/view/492capability levelcobit-19gap analysisit governance |
| spellingShingle | Melissa Indah Fianty Maximillian Brian Leveraging COBIT 2019 Framework to Implement IT Governance in Business Process Outsourcing Company Journal of Information Systems and Informatics capability level cobit-19 gap analysis it governance |
| title | Leveraging COBIT 2019 Framework to Implement IT Governance in Business Process Outsourcing Company |
| title_full | Leveraging COBIT 2019 Framework to Implement IT Governance in Business Process Outsourcing Company |
| title_fullStr | Leveraging COBIT 2019 Framework to Implement IT Governance in Business Process Outsourcing Company |
| title_full_unstemmed | Leveraging COBIT 2019 Framework to Implement IT Governance in Business Process Outsourcing Company |
| title_short | Leveraging COBIT 2019 Framework to Implement IT Governance in Business Process Outsourcing Company |
| title_sort | leveraging cobit 2019 framework to implement it governance in business process outsourcing company |
| topic | capability level cobit-19 gap analysis it governance |
| url | https://journal-isi.org/index.php/isi/article/view/492 |
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