Mapping and Analyzing E-Government Sentiments in Local Governments in Indonesia
This study aims to comprehensively map and evaluate the quality of E-Government services in local governments throughout Indonesia, focusing on public perceptions. Employing a descriptive method and qualitative approach, data collection involves non-participant observation. Researchers observed the...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung
2023-12-01
|
| Series: | Society |
| Subjects: | |
| Online Access: | https://society.fisip.ubb.ac.id/index.php/society/article/view/558 |
| _version_ | 1797300148974387200 |
|---|---|
| author | Joko Widodo Kusnan Kusnan |
| author_facet | Joko Widodo Kusnan Kusnan |
| author_sort | Joko Widodo |
| collection | DOAJ |
| description |
This study aims to comprehensively map and evaluate the quality of E-Government services in local governments throughout Indonesia, focusing on public perceptions. Employing a descriptive method and qualitative approach, data collection involves non-participant observation. Researchers observed the implementation of E-Government within provincial-level local governments participating in the 2021 Electronic-Based Government Systems evaluation through Google Play. Data analysis utilizes an interactive model to provide nuanced insights. The findings reveal that E-Government implementation in Indonesian provincial governments is primarily concentrated within the E-Service category, comprising 50% or 89 applications. The most advanced category is E-Information, encompassing 38% or 67 applications. However, the E-Participation category is notably underrepresented, with only 15% or 19 applications implemented by provincial governments in Indonesia. This study contributes to a deeper understanding of Indonesia’s current landscape of E-Government services. It underscores the importance of further developments, particularly in promoting citizen participation and engagement.
|
| first_indexed | 2024-03-07T23:03:04Z |
| format | Article |
| id | doaj.art-4ae24a40ae79478b8de6d5b22041360f |
| institution | Directory Open Access Journal |
| issn | 2338-6932 2597-4874 |
| language | English |
| last_indexed | 2024-03-07T23:03:04Z |
| publishDate | 2023-12-01 |
| publisher | Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung |
| record_format | Article |
| series | Society |
| spelling | doaj.art-4ae24a40ae79478b8de6d5b22041360f2024-02-22T09:25:03ZengLaboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka BelitungSociety2338-69322597-48742023-12-0111210.33019/society.v11i2.558Mapping and Analyzing E-Government Sentiments in Local Governments in IndonesiaJoko Widodo0Kusnan Kusnan1Universitas 17 Agustus 1945 SurabayaUniversitas 17 Agustus 1945 Surabaya This study aims to comprehensively map and evaluate the quality of E-Government services in local governments throughout Indonesia, focusing on public perceptions. Employing a descriptive method and qualitative approach, data collection involves non-participant observation. Researchers observed the implementation of E-Government within provincial-level local governments participating in the 2021 Electronic-Based Government Systems evaluation through Google Play. Data analysis utilizes an interactive model to provide nuanced insights. The findings reveal that E-Government implementation in Indonesian provincial governments is primarily concentrated within the E-Service category, comprising 50% or 89 applications. The most advanced category is E-Information, encompassing 38% or 67 applications. However, the E-Participation category is notably underrepresented, with only 15% or 19 applications implemented by provincial governments in Indonesia. This study contributes to a deeper understanding of Indonesia’s current landscape of E-Government services. It underscores the importance of further developments, particularly in promoting citizen participation and engagement. https://society.fisip.ubb.ac.id/index.php/society/article/view/558E-GovernmentIndonesiaLocal GovernmentsPublic PerceptionsService Quality |
| spellingShingle | Joko Widodo Kusnan Kusnan Mapping and Analyzing E-Government Sentiments in Local Governments in Indonesia Society E-Government Indonesia Local Governments Public Perceptions Service Quality |
| title | Mapping and Analyzing E-Government Sentiments in Local Governments in Indonesia |
| title_full | Mapping and Analyzing E-Government Sentiments in Local Governments in Indonesia |
| title_fullStr | Mapping and Analyzing E-Government Sentiments in Local Governments in Indonesia |
| title_full_unstemmed | Mapping and Analyzing E-Government Sentiments in Local Governments in Indonesia |
| title_short | Mapping and Analyzing E-Government Sentiments in Local Governments in Indonesia |
| title_sort | mapping and analyzing e government sentiments in local governments in indonesia |
| topic | E-Government Indonesia Local Governments Public Perceptions Service Quality |
| url | https://society.fisip.ubb.ac.id/index.php/society/article/view/558 |
| work_keys_str_mv | AT jokowidodo mappingandanalyzingegovernmentsentimentsinlocalgovernmentsinindonesia AT kusnankusnan mappingandanalyzingegovernmentsentimentsinlocalgovernmentsinindonesia |