Evaluation of bank branches Performance by combining two systems "balanced scorecard" and "fuzzy DEA" (Case Study: Tabriz selected branches of Bank Sepah)
In the current era, the amazing changes in the management knowledge necessitate the existence of measurement systems so much so that the absence of a measurement system in the different dimensions of an organization such measurement of the use facilities and resources, personnel, goals and strategie...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | fas |
| Published: |
Islamic Azad University, Tabriz Branch
2015-09-01
|
| Series: | مدیریت بهره وری |
| Subjects: | |
| Online Access: | http://jpm.iaut.ac.ir/article_519543_c832b66b5c45b8f34a614fdf21a16898.pdf |
| _version_ | 1818251006544183296 |
|---|---|
| author | Alireza Bafande Samera Rafie |
| author_facet | Alireza Bafande Samera Rafie |
| author_sort | Alireza Bafande |
| collection | DOAJ |
| description | In the current era, the amazing changes in the management knowledge necessitate the existence of measurement systems so much so that the absence of a measurement system in the different dimensions of an organization such measurement of the use facilities and resources, personnel, goals and strategies is considered one of the signs of organization illness. There are different techniques for performance measurement, each of which has strong and weak points. In the present paper, a model for measuring the performance of the bank branches by combining “balance score card” with “fuzzy data envelopment analysis”. The statistical population includes all the branches of Sepah Bank of Tabriz totaling 42. The efficiency measurement indices have been specified through the use of balanced scorecard and with regard to the research literature. For data collection, a researcher – devised questionnaire was used after its validity and reliability had been confirmed. Data envelopment analysis was applied for data analysis. The results show that 10 branches out of the 42 around Tabriz are specified as strongly efficient, 27 as efficient, and the remaining 5 branches as inefficient. |
| first_indexed | 2024-12-12T16:01:25Z |
| format | Article |
| id | doaj.art-4bb19de5176849ada3e708190447cbc9 |
| institution | Directory Open Access Journal |
| issn | 2716-9979 2476-7298 |
| language | fas |
| last_indexed | 2024-12-12T16:01:25Z |
| publishDate | 2015-09-01 |
| publisher | Islamic Azad University, Tabriz Branch |
| record_format | Article |
| series | مدیریت بهره وری |
| spelling | doaj.art-4bb19de5176849ada3e708190447cbc92022-12-22T00:19:23ZfasIslamic Azad University, Tabriz Branchمدیریت بهره وری2716-99792476-72982015-09-0193(34) پاییز175200519543Evaluation of bank branches Performance by combining two systems "balanced scorecard" and "fuzzy DEA" (Case Study: Tabriz selected branches of Bank Sepah)Alireza Bafande0Samera Rafie1Assistant Professor, Industrial Management Department, Tabriz Branch, Islamic Azad University, Tabriz, IranGraduated from the Master of Engineering in Al Ghadir Higher Education InstitutionIn the current era, the amazing changes in the management knowledge necessitate the existence of measurement systems so much so that the absence of a measurement system in the different dimensions of an organization such measurement of the use facilities and resources, personnel, goals and strategies is considered one of the signs of organization illness. There are different techniques for performance measurement, each of which has strong and weak points. In the present paper, a model for measuring the performance of the bank branches by combining “balance score card” with “fuzzy data envelopment analysis”. The statistical population includes all the branches of Sepah Bank of Tabriz totaling 42. The efficiency measurement indices have been specified through the use of balanced scorecard and with regard to the research literature. For data collection, a researcher – devised questionnaire was used after its validity and reliability had been confirmed. Data envelopment analysis was applied for data analysis. The results show that 10 branches out of the 42 around Tabriz are specified as strongly efficient, 27 as efficient, and the remaining 5 branches as inefficient.http://jpm.iaut.ac.ir/article_519543_c832b66b5c45b8f34a614fdf21a16898.pdfefficiencyfuzzy deabalanced scorecardsbank branches |
| spellingShingle | Alireza Bafande Samera Rafie Evaluation of bank branches Performance by combining two systems "balanced scorecard" and "fuzzy DEA" (Case Study: Tabriz selected branches of Bank Sepah) مدیریت بهره وری efficiency fuzzy dea balanced scorecards bank branches |
| title | Evaluation of bank branches Performance by combining two systems "balanced scorecard" and "fuzzy DEA"
(Case Study: Tabriz selected branches of Bank Sepah) |
| title_full | Evaluation of bank branches Performance by combining two systems "balanced scorecard" and "fuzzy DEA"
(Case Study: Tabriz selected branches of Bank Sepah) |
| title_fullStr | Evaluation of bank branches Performance by combining two systems "balanced scorecard" and "fuzzy DEA"
(Case Study: Tabriz selected branches of Bank Sepah) |
| title_full_unstemmed | Evaluation of bank branches Performance by combining two systems "balanced scorecard" and "fuzzy DEA"
(Case Study: Tabriz selected branches of Bank Sepah) |
| title_short | Evaluation of bank branches Performance by combining two systems "balanced scorecard" and "fuzzy DEA"
(Case Study: Tabriz selected branches of Bank Sepah) |
| title_sort | evaluation of bank branches performance by combining two systems balanced scorecard and fuzzy dea case study tabriz selected branches of bank sepah |
| topic | efficiency fuzzy dea balanced scorecards bank branches |
| url | http://jpm.iaut.ac.ir/article_519543_c832b66b5c45b8f34a614fdf21a16898.pdf |
| work_keys_str_mv | AT alirezabafande evaluationofbankbranchesperformancebycombiningtwosystemsbalancedscorecardandfuzzydeacasestudytabrizselectedbranchesofbanksepah AT samerarafie evaluationofbankbranchesperformancebycombiningtwosystemsbalancedscorecardandfuzzydeacasestudytabrizselectedbranchesofbanksepah |