Knowledge work intensification and self-management: the autonomy paradox

In the analysis of the sustainability of knowledge work environments, the intensification of work has emerged as probably the single most important contradiction. We argue that the process of knowledge work intensification is increasingly self-driven and influenced by subjectification processes in t...

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Main Authors: Oscar Pérez-Zapata, Amparo Serrano Pascual, Gloria Álvarez-Hernández, Cecilia Castaño Collado
Format: Article
Language:English
Published: Pluto Journals 2016-11-01
Series:Work Organisation, Labour and Globalisation
Online Access:https://www.scienceopen.com/hosted-document?doi=10.13169/workorgalaboglob.10.2.0027
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author Oscar Pérez-Zapata
Amparo Serrano Pascual
Gloria Álvarez-Hernández
Cecilia Castaño Collado
author_facet Oscar Pérez-Zapata
Amparo Serrano Pascual
Gloria Álvarez-Hernández
Cecilia Castaño Collado
author_sort Oscar Pérez-Zapata
collection DOAJ
description In the analysis of the sustainability of knowledge work environments, the intensification of work has emerged as probably the single most important contradiction. We argue that the process of knowledge work intensification is increasingly self-driven and influenced by subjectification processes in the context of trends of individualisation and self-management. We use a qualitative case study of a leading multinational company in the information and communications technology sector (considered to be ‘best-in-class’) to discuss this intensification and its linkage with self-disciplining mechanisms. The workers studied seem to enjoy a number of resources that current psychosocial risk models identify as health promoting (e.g. autonomy, learning, career development and other material and symbolic rewards). We discuss the validity of these models to assess the increasingly boundaryless and self-managed knowledge work contexts characterised by internalisation of demands and resources and paradoxical feelings of autonomy. Knowledge work intensification increases health and social vulnerabilities directly and through two-way interactions with, first, the autonomy paradox and new modes of subjection at the workplace; second, atomisation and lack of social support; third, permanent accountability and insecurity; and finally, newer difficulties in setting boundaries.
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spelling doaj.art-4c2e4ca75fe04eb8b05237eae56efc842023-05-03T15:42:05ZengPluto JournalsWork Organisation, Labour and Globalisation1745-641X1745-64282016-11-01102274910.13169/workorgalaboglob.10.2.0027Knowledge work intensification and self-management: the autonomy paradoxOscar Pérez-ZapataAmparo Serrano PascualGloria Álvarez-HernándezCecilia Castaño ColladoIn the analysis of the sustainability of knowledge work environments, the intensification of work has emerged as probably the single most important contradiction. We argue that the process of knowledge work intensification is increasingly self-driven and influenced by subjectification processes in the context of trends of individualisation and self-management. We use a qualitative case study of a leading multinational company in the information and communications technology sector (considered to be ‘best-in-class’) to discuss this intensification and its linkage with self-disciplining mechanisms. The workers studied seem to enjoy a number of resources that current psychosocial risk models identify as health promoting (e.g. autonomy, learning, career development and other material and symbolic rewards). We discuss the validity of these models to assess the increasingly boundaryless and self-managed knowledge work contexts characterised by internalisation of demands and resources and paradoxical feelings of autonomy. Knowledge work intensification increases health and social vulnerabilities directly and through two-way interactions with, first, the autonomy paradox and new modes of subjection at the workplace; second, atomisation and lack of social support; third, permanent accountability and insecurity; and finally, newer difficulties in setting boundaries.https://www.scienceopen.com/hosted-document?doi=10.13169/workorgalaboglob.10.2.0027
spellingShingle Oscar Pérez-Zapata
Amparo Serrano Pascual
Gloria Álvarez-Hernández
Cecilia Castaño Collado
Knowledge work intensification and self-management: the autonomy paradox
Work Organisation, Labour and Globalisation
title Knowledge work intensification and self-management: the autonomy paradox
title_full Knowledge work intensification and self-management: the autonomy paradox
title_fullStr Knowledge work intensification and self-management: the autonomy paradox
title_full_unstemmed Knowledge work intensification and self-management: the autonomy paradox
title_short Knowledge work intensification and self-management: the autonomy paradox
title_sort knowledge work intensification and self management the autonomy paradox
url https://www.scienceopen.com/hosted-document?doi=10.13169/workorgalaboglob.10.2.0027
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