The value of volunteers in tourism and events: A leadership perspective

This article is part of a three-year research project on volunteerism and the value for organisations employing volunteers, volunteers themselves and finally the tourists who meet the volunteers in various settings. Employing a mixed methods approach, we conducted a mutual research collaboration bet...

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Main Authors: Henrik Sølvbjerg Pahus, Simon Lind Fischer, Bianca Bradescu
Format: Article
Language:English
Published: Taylor & Francis Group 2021-09-01
Series:Research in Hospitality Management
Subjects:
Online Access:http://dx.doi.org/10.1080/22243534.2021.2006918
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author Henrik Sølvbjerg Pahus
Simon Lind Fischer
Bianca Bradescu
author_facet Henrik Sølvbjerg Pahus
Simon Lind Fischer
Bianca Bradescu
author_sort Henrik Sølvbjerg Pahus
collection DOAJ
description This article is part of a three-year research project on volunteerism and the value for organisations employing volunteers, volunteers themselves and finally the tourists who meet the volunteers in various settings. Employing a mixed methods approach, we conducted a mutual research collaboration between the Danish Destination Management Office (DMO) VisitAarhus and Dania Academy within the Frascati research frame. The focus of this article is on the leaders of the volunteers and how they facilitate the conditions that enable volunteers to create the aforementioned value. This was done through in-depth semi-structured interviews with volunteer leaders from across Europe. We focus specifically on how leaders perceive the volunteers, how they assess the value that the volunteers create and, finally on what motivates the volunteers. The result of this article is a conceptual model that creates insights into the elements that help foster an identity among the volunteers and thereby increases the value that they produce.
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spelling doaj.art-4c61658c6bd14d6ca918fe546d9436432023-11-02T13:54:03ZengTaylor & Francis GroupResearch in Hospitality Management2224-35342415-51522021-09-0111324925410.1080/22243534.2021.20069182006918The value of volunteers in tourism and events: A leadership perspectiveHenrik Sølvbjerg Pahus0Simon Lind Fischer1Bianca Bradescu2Dania AcademyDania AcademyDania AcademyThis article is part of a three-year research project on volunteerism and the value for organisations employing volunteers, volunteers themselves and finally the tourists who meet the volunteers in various settings. Employing a mixed methods approach, we conducted a mutual research collaboration between the Danish Destination Management Office (DMO) VisitAarhus and Dania Academy within the Frascati research frame. The focus of this article is on the leaders of the volunteers and how they facilitate the conditions that enable volunteers to create the aforementioned value. This was done through in-depth semi-structured interviews with volunteer leaders from across Europe. We focus specifically on how leaders perceive the volunteers, how they assess the value that the volunteers create and, finally on what motivates the volunteers. The result of this article is a conceptual model that creates insights into the elements that help foster an identity among the volunteers and thereby increases the value that they produce.http://dx.doi.org/10.1080/22243534.2021.2006918european capital of cultureexperience economyhospitalityvolunteerism
spellingShingle Henrik Sølvbjerg Pahus
Simon Lind Fischer
Bianca Bradescu
The value of volunteers in tourism and events: A leadership perspective
Research in Hospitality Management
european capital of culture
experience economy
hospitality
volunteerism
title The value of volunteers in tourism and events: A leadership perspective
title_full The value of volunteers in tourism and events: A leadership perspective
title_fullStr The value of volunteers in tourism and events: A leadership perspective
title_full_unstemmed The value of volunteers in tourism and events: A leadership perspective
title_short The value of volunteers in tourism and events: A leadership perspective
title_sort value of volunteers in tourism and events a leadership perspective
topic european capital of culture
experience economy
hospitality
volunteerism
url http://dx.doi.org/10.1080/22243534.2021.2006918
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