Building Loyalty Through Education on Passenger Trust in Low Cost Airlines Indonesia, The Role Of Service Quality And Passenger Satisfaction

Building Loyalty Through Education on Passenger Trust in Low Cost Airlines Indonesia, The Role Of Service Quality And Passenger Satisfaction

The study aims to investigate how service quality contributes to passenger loyalty in LCA Indonesia, considering satisfaction and trust. A survey was conducted with 400 respondents who used LCA services for domestic flights at Sultan Hasanuddin Airport in Makassar between 2021 and May 2022. Structu...

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Bibliographic Details
Main Authors: Nur Fitriayu Mandasari, Enny Radjab, Muhammad Ashdaq, Muhammad Nadir
Format: Article
Language:English
Published: Lembaga Penerbitan dan Publikasi Ilmiah Program Pascasarjana IAI Sunan Giri Ponorogo 2022-12-01
Series:Qalamuna
Subjects:
Service Qualmarket Satisfaction; Trust; Loyalty; LCA
Online Access:https://ejournal.insuriponorogo.ac.id/index.php/qalamuna/article/view/3789

Internet

https://ejournal.insuriponorogo.ac.id/index.php/qalamuna/article/view/3789

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