Performance Evaluation of Sadoghi Hospital Based on «EFQM» Organizational Excellence Model
Introduction: Realm of health care that organizations have faced in recent years has been described with high level of dynamism and development. To survive in such conditions, performance evaluation can have an effective role in satisfying proper quality for services. This study aimed to evaluate th...
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| Format: | Article |
| Language: | fas |
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Shahid Sadoughi University of Medical Sciences
2013-04-01
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| Series: | Majallah-i Dānishgāh-i ’Ulūm-i Pizishkī-i Shahīd Ṣadūqī Yazd |
| Subjects: | |
| Online Access: | http://jssu.ssu.ac.ir/browse.php?a_id=2334&slc_lang=en&sid=1&ftxt=1 |
| _version_ | 1818758891553423360 |
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| author | A Sanayeei A Shahin M Younesi far |
| author_facet | A Sanayeei A Shahin M Younesi far |
| author_sort | A Sanayeei |
| collection | DOAJ |
| description | Introduction: Realm of health care that organizations have faced in recent years has been described with high level of dynamism and development. To survive in such conditions, performance evaluation can have an effective role in satisfying proper quality for services. This study aimed to evaluate the performance of Shahid Sadoghi Yazd hospital through EFQM approach. Methods: This was a descriptive cross-sectional study. Data collection instrument was EFQM organization Excellence Model questionnaire which was completed by all the managers. The research data was gathered from a sample of 302 patients, staff, personnel and medical staff working in different parts of the hospital. Random stratified samples were selected and descriptive statistics were utilized in order to analyze the data. Results: The results revealed that Shahid Sadoughi hospital acquired 185.41 points out of the total 500 points considered in the model EFQM. In other words, the rating reflects the fact that regarding the defined desired position, the hospital has not achieved the desired rating. Conclusion: Since the hospital performance is posited in a low-middle class, much more attention is required in regard to therapeutic management in this hospital. Therefore, codifying an efficient and effective program to improve the hospital performance is necessary. Furthermore, it seems that EFQM model can be considered as a comprehensive model for performance evaluation in hospitals. |
| first_indexed | 2024-12-18T06:34:02Z |
| format | Article |
| id | doaj.art-4d18ac6fe05d4ace959930e2400ac330 |
| institution | Directory Open Access Journal |
| issn | 2228-5741 2228-5733 |
| language | fas |
| last_indexed | 2024-12-18T06:34:02Z |
| publishDate | 2013-04-01 |
| publisher | Shahid Sadoughi University of Medical Sciences |
| record_format | Article |
| series | Majallah-i Dānishgāh-i ’Ulūm-i Pizishkī-i Shahīd Ṣadūqī Yazd |
| spelling | doaj.art-4d18ac6fe05d4ace959930e2400ac3302022-12-21T21:17:49ZfasShahid Sadoughi University of Medical SciencesMajallah-i Dānishgāh-i ’Ulūm-i Pizishkī-i Shahīd Ṣadūqī Yazd2228-57412228-57332013-04-012113744Performance Evaluation of Sadoghi Hospital Based on «EFQM» Organizational Excellence ModelA SanayeeiA ShahinM Younesi farIntroduction: Realm of health care that organizations have faced in recent years has been described with high level of dynamism and development. To survive in such conditions, performance evaluation can have an effective role in satisfying proper quality for services. This study aimed to evaluate the performance of Shahid Sadoghi Yazd hospital through EFQM approach. Methods: This was a descriptive cross-sectional study. Data collection instrument was EFQM organization Excellence Model questionnaire which was completed by all the managers. The research data was gathered from a sample of 302 patients, staff, personnel and medical staff working in different parts of the hospital. Random stratified samples were selected and descriptive statistics were utilized in order to analyze the data. Results: The results revealed that Shahid Sadoughi hospital acquired 185.41 points out of the total 500 points considered in the model EFQM. In other words, the rating reflects the fact that regarding the defined desired position, the hospital has not achieved the desired rating. Conclusion: Since the hospital performance is posited in a low-middle class, much more attention is required in regard to therapeutic management in this hospital. Therefore, codifying an efficient and effective program to improve the hospital performance is necessary. Furthermore, it seems that EFQM model can be considered as a comprehensive model for performance evaluation in hospitals.http://jssu.ssu.ac.ir/browse.php?a_id=2334&slc_lang=en&sid=1&ftxt=1Assessment of performanceEuropean foundation of quality management(EFQM)Organizational excellence modelShahid Sadoghi hospital of Yazd |
| spellingShingle | A Sanayeei A Shahin M Younesi far Performance Evaluation of Sadoghi Hospital Based on «EFQM» Organizational Excellence Model Majallah-i Dānishgāh-i ’Ulūm-i Pizishkī-i Shahīd Ṣadūqī Yazd Assessment of performance European foundation of quality management(EFQM) Organizational excellence model Shahid Sadoghi hospital of Yazd |
| title | Performance Evaluation of Sadoghi Hospital Based on «EFQM» Organizational Excellence Model |
| title_full | Performance Evaluation of Sadoghi Hospital Based on «EFQM» Organizational Excellence Model |
| title_fullStr | Performance Evaluation of Sadoghi Hospital Based on «EFQM» Organizational Excellence Model |
| title_full_unstemmed | Performance Evaluation of Sadoghi Hospital Based on «EFQM» Organizational Excellence Model |
| title_short | Performance Evaluation of Sadoghi Hospital Based on «EFQM» Organizational Excellence Model |
| title_sort | performance evaluation of sadoghi hospital based on efqm organizational excellence model |
| topic | Assessment of performance European foundation of quality management(EFQM) Organizational excellence model Shahid Sadoghi hospital of Yazd |
| url | http://jssu.ssu.ac.ir/browse.php?a_id=2334&slc_lang=en&sid=1&ftxt=1 |
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