The methodology for designing health and spa business processes
Improving the quality of health and spa services, as well as quality in general, is a constant process of business activity. It is aimed at improving the level of services, the quality of their provision, the improvement of the elements of production and the quality system. Currently, the health and...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2018-01-01
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| Series: | MATEC Web of Conferences |
| Online Access: | https://doi.org/10.1051/matecconf/201817001072 |
| _version_ | 1818663567457517568 |
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| author | Potashova Irina Dreizis Yuriy |
| author_facet | Potashova Irina Dreizis Yuriy |
| author_sort | Potashova Irina |
| collection | DOAJ |
| description | Improving the quality of health and spa services, as well as quality in general, is a constant process of business activity. It is aimed at improving the level of services, the quality of their provision, the improvement of the elements of production and the quality system. Currently, the health and spa services quality is an important element of efficiency and profitability of health and spa resorts. That is why specialists should pay constant attention to the quality of services. Everyone should be engaged in quality: from the head of the health and spa resort to the specific performer. All processes to ensure, design, preserve quality must be integrated into a management system. This fact makes it urgent to apply new market-oriented approaches for managing the resorts. Thus, the author of the article suggest a methodology for designing health and spa processes based on wishes, needs and opportunities of clients. |
| first_indexed | 2024-12-17T05:18:54Z |
| format | Article |
| id | doaj.art-4d7e0ab3b3fb467bb7dd46788193861e |
| institution | Directory Open Access Journal |
| issn | 2261-236X |
| language | English |
| last_indexed | 2024-12-17T05:18:54Z |
| publishDate | 2018-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | MATEC Web of Conferences |
| spelling | doaj.art-4d7e0ab3b3fb467bb7dd46788193861e2022-12-21T22:02:02ZengEDP SciencesMATEC Web of Conferences2261-236X2018-01-011700107210.1051/matecconf/201817001072matecconf_spbwosce2018_01072The methodology for designing health and spa business processesPotashova IrinaDreizis YuriyImproving the quality of health and spa services, as well as quality in general, is a constant process of business activity. It is aimed at improving the level of services, the quality of their provision, the improvement of the elements of production and the quality system. Currently, the health and spa services quality is an important element of efficiency and profitability of health and spa resorts. That is why specialists should pay constant attention to the quality of services. Everyone should be engaged in quality: from the head of the health and spa resort to the specific performer. All processes to ensure, design, preserve quality must be integrated into a management system. This fact makes it urgent to apply new market-oriented approaches for managing the resorts. Thus, the author of the article suggest a methodology for designing health and spa processes based on wishes, needs and opportunities of clients.https://doi.org/10.1051/matecconf/201817001072 |
| spellingShingle | Potashova Irina Dreizis Yuriy The methodology for designing health and spa business processes MATEC Web of Conferences |
| title | The methodology for designing health and spa business processes |
| title_full | The methodology for designing health and spa business processes |
| title_fullStr | The methodology for designing health and spa business processes |
| title_full_unstemmed | The methodology for designing health and spa business processes |
| title_short | The methodology for designing health and spa business processes |
| title_sort | methodology for designing health and spa business processes |
| url | https://doi.org/10.1051/matecconf/201817001072 |
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