Patient satisfaction survey of the “Healthy Heart” pharmaceutical care service – evaluation of pharmacy labelling with pharmaceutical pictograms
Abstract Introduction Low adherence is a major challenge in healthcare worldwide, being particularly dangerous for patients with chronic diseases, such as cardiovascular diseases and heart failure, where strict adherence is essential. Non-adherence is observed in almost half of patients, and the con...
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| Format: | Article |
| Language: | English |
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BMC
2023-09-01
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| Series: | BMC Health Services Research |
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| Online Access: | https://doi.org/10.1186/s12913-023-09986-4 |
| _version_ | 1797577169356980224 |
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| author | Piotr Merks Urszula Religioni Miłosz Jaguszewski Agnieszka Barańska Agnieszka Neumann-Podczaska Justyna Kaźmierczak Eliza Blicharska Katarina Fehir Šola Regis Vaillancourt |
| author_facet | Piotr Merks Urszula Religioni Miłosz Jaguszewski Agnieszka Barańska Agnieszka Neumann-Podczaska Justyna Kaźmierczak Eliza Blicharska Katarina Fehir Šola Regis Vaillancourt |
| author_sort | Piotr Merks |
| collection | DOAJ |
| description | Abstract Introduction Low adherence is a major challenge in healthcare worldwide, being particularly dangerous for patients with chronic diseases, such as cardiovascular diseases and heart failure, where strict adherence is essential. Non-adherence is observed in almost half of patients, and the consequences encompass a lack of therapeutic effects, health deterioration, decreased quality of life, and even death. For cardiovascular patients, the great importance of health education and pharmaceutical education can be provided within pharmaceutical care in community pharmacies. Therefore, our study aimed at evaluating the level of satisfaction with the “Healthy Heart” pharmaceutical service, in which patients received pictograms with dosage information affixed to their medication. Material and methods The study was designed for patients who had been prescribed an antiplatelet medication for the first time. The patients were recruited by 577 pharmacies that took part in the study after completing a special course. Ultimately, 1590 patients were enrolled in the study. The project ran from November 2019 to January 2022. Results Most of patients had a positive attitude to the “Healthy Heart” pharmaceutical service. More than 85% of the respondents were of the opinion that the pictograms facilitated the use of the medication, and 81.7% of the respondents stated that the system of labels helped in adherence. Over 66% of the respondents thought that such labels should be included in pharmacy services, and 77.92% of the participants reported that this system of labelling medications should be offered through all pharmacies. Conclusions Pharmaceutical labels in the pharmacists’ everyday practice can largely improve patient adherence. These efforts, provided as part of their pharmaceutical services, can have a huge influence on optimisation of patient health outcomes. |
| first_indexed | 2024-03-10T22:05:19Z |
| format | Article |
| id | doaj.art-4e7d361114e54b67ac5bfca4d388eeb3 |
| institution | Directory Open Access Journal |
| issn | 1472-6963 |
| language | English |
| last_indexed | 2024-03-10T22:05:19Z |
| publishDate | 2023-09-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Health Services Research |
| spelling | doaj.art-4e7d361114e54b67ac5bfca4d388eeb32023-11-19T12:49:41ZengBMCBMC Health Services Research1472-69632023-09-012311910.1186/s12913-023-09986-4Patient satisfaction survey of the “Healthy Heart” pharmaceutical care service – evaluation of pharmacy labelling with pharmaceutical pictogramsPiotr Merks0Urszula Religioni1Miłosz Jaguszewski2Agnieszka Barańska3Agnieszka Neumann-Podczaska4Justyna Kaźmierczak5Eliza Blicharska6Katarina Fehir Šola7Regis Vaillancourt8Department of Pharmacology and Clinical Pharmacology, Faculty of Medicine, Collegium Medicum, Cardinal Stefan Wyszyński UniversitySchool of Public Health, Centre of Postgraduate Medical EducationFirst Department of Cardiology, Medical University of GdanskDepartment of Medical Informatics and Statistics With E-Health Laboratory, Medical University of LublinDepartment of Palliative Medicine, Poznan University of Medical SciencesZdrovit Sp.Z O.ODepartment of Pathobiochemistry and Interdisciplinary Applications of Ion Chromatograph, Medical University of LublinEuropean Association of Employed Community Pharmacist (EPhEU)Department of Pharmacology and Clinical Pharmacology, Faculty of Medicine, Collegium Medicum, Cardinal Stefan Wyszyński UniversityAbstract Introduction Low adherence is a major challenge in healthcare worldwide, being particularly dangerous for patients with chronic diseases, such as cardiovascular diseases and heart failure, where strict adherence is essential. Non-adherence is observed in almost half of patients, and the consequences encompass a lack of therapeutic effects, health deterioration, decreased quality of life, and even death. For cardiovascular patients, the great importance of health education and pharmaceutical education can be provided within pharmaceutical care in community pharmacies. Therefore, our study aimed at evaluating the level of satisfaction with the “Healthy Heart” pharmaceutical service, in which patients received pictograms with dosage information affixed to their medication. Material and methods The study was designed for patients who had been prescribed an antiplatelet medication for the first time. The patients were recruited by 577 pharmacies that took part in the study after completing a special course. Ultimately, 1590 patients were enrolled in the study. The project ran from November 2019 to January 2022. Results Most of patients had a positive attitude to the “Healthy Heart” pharmaceutical service. More than 85% of the respondents were of the opinion that the pictograms facilitated the use of the medication, and 81.7% of the respondents stated that the system of labels helped in adherence. Over 66% of the respondents thought that such labels should be included in pharmacy services, and 77.92% of the participants reported that this system of labelling medications should be offered through all pharmacies. Conclusions Pharmaceutical labels in the pharmacists’ everyday practice can largely improve patient adherence. These efforts, provided as part of their pharmaceutical services, can have a huge influence on optimisation of patient health outcomes.https://doi.org/10.1186/s12913-023-09986-4AdherenceNon-adherencePharmaceutical carePharmaceutical pictogramsCardiovascular diseases |
| spellingShingle | Piotr Merks Urszula Religioni Miłosz Jaguszewski Agnieszka Barańska Agnieszka Neumann-Podczaska Justyna Kaźmierczak Eliza Blicharska Katarina Fehir Šola Regis Vaillancourt Patient satisfaction survey of the “Healthy Heart” pharmaceutical care service – evaluation of pharmacy labelling with pharmaceutical pictograms BMC Health Services Research Adherence Non-adherence Pharmaceutical care Pharmaceutical pictograms Cardiovascular diseases |
| title | Patient satisfaction survey of the “Healthy Heart” pharmaceutical care service – evaluation of pharmacy labelling with pharmaceutical pictograms |
| title_full | Patient satisfaction survey of the “Healthy Heart” pharmaceutical care service – evaluation of pharmacy labelling with pharmaceutical pictograms |
| title_fullStr | Patient satisfaction survey of the “Healthy Heart” pharmaceutical care service – evaluation of pharmacy labelling with pharmaceutical pictograms |
| title_full_unstemmed | Patient satisfaction survey of the “Healthy Heart” pharmaceutical care service – evaluation of pharmacy labelling with pharmaceutical pictograms |
| title_short | Patient satisfaction survey of the “Healthy Heart” pharmaceutical care service – evaluation of pharmacy labelling with pharmaceutical pictograms |
| title_sort | patient satisfaction survey of the healthy heart pharmaceutical care service evaluation of pharmacy labelling with pharmaceutical pictograms |
| topic | Adherence Non-adherence Pharmaceutical care Pharmaceutical pictograms Cardiovascular diseases |
| url | https://doi.org/10.1186/s12913-023-09986-4 |
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