Sentiment Analysis of Customer Feedback Reviews Towards Hotel’s Products and Services in Labuan Bajo

Sentiment Analysis of Customer Feedback Reviews Towards Hotel’s Products and Services in Labuan Bajo

The feedback review column on the TripAdvisor website can process the sentiment analysis by classifying the positive and negative impressions of the consumer using machine learning, namely text mining. This study analyzes consumer sentiment for hotel products and services in Labuan Bajo based on fee...

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Bibliographic Details
Main Authors: Henoch Juli Christanto, Yerik Afrianto Singgalen
Format: Article
Language:English
Published: Informatics Department, Faculty of Computer Science Bina Darma University 2022-11-01
Series:Journal of Information Systems and Informatics
Subjects:
sentiment analysis
customer
hotel
product
services
Online Access:http://journal-isi.org/index.php/isi/article/view/294

Internet

http://journal-isi.org/index.php/isi/article/view/294

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