The implementation of Sewakadharma work culture to improve public service quality in Denpasar City, Indonesia
Public service is defined as an activity that serves the necessity of an individual, people, or organization group that has an interest in the organization based on the main requirements and procedures which are determined and intended to fulfill the satisfaction of service recipients. Employee perf...
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| Format: | Article |
| Language: | English |
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Universitas Muhammadiyah Makassar
2023-04-01
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| Series: | Otoritas: Jurnal Ilmu Pemerintahan |
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| Online Access: | https://journal.unismuh.ac.id/index.php/Otoritas/article/view/9975 |
| _version_ | 1797754292323483648 |
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| author | Ni Putu Tirka Widanti |
| author_facet | Ni Putu Tirka Widanti |
| author_sort | Ni Putu Tirka Widanti |
| collection | DOAJ |
| description | Public service is defined as an activity that serves the necessity of an individual, people, or organization group that has an interest in the organization based on the main requirements and procedures which are determined and intended to fulfill the satisfaction of service recipients. Employee performance management (PM) is frequently marketed as an innovation to improve public sector performance, but it is internationally challenging to execute. The success of service provider organisations (providers) is strongly dependent on the pleasure of the people who receive these services. The Denpasar City government endeavoured to address this issue by introducing the sewakadarma work ethos in the execution of public services. The Sewaka Dharma is a Hindu ideology that prioritises the alignment of one's thoughts, speech, and actions towards the service of promoting harmony among human, natural, and divine values. The objective of this research is to investigate the impact of the sewakadarma work culture on enhancing the standard of public services in Denpasar City. The present study employs descriptive qualitative research methodologies. The results showed that the sewakadarma work culture has been implemented well through the formation of the sewakadarma cadre, the success of the sewakadarma work culture is evidenced by the awards obtained by the Denpasar city government in providing public services. |
| first_indexed | 2024-03-12T17:30:28Z |
| format | Article |
| id | doaj.art-503710fe83734a5eaf940627d579e748 |
| institution | Directory Open Access Journal |
| issn | 2088-3706 2502-9320 |
| language | English |
| last_indexed | 2024-03-12T17:30:28Z |
| publishDate | 2023-04-01 |
| publisher | Universitas Muhammadiyah Makassar |
| record_format | Article |
| series | Otoritas: Jurnal Ilmu Pemerintahan |
| spelling | doaj.art-503710fe83734a5eaf940627d579e7482023-08-04T21:47:06ZengUniversitas Muhammadiyah MakassarOtoritas: Jurnal Ilmu Pemerintahan2088-37062502-93202023-04-01131809110.26618/ojip.v13i1.99755235The implementation of Sewakadharma work culture to improve public service quality in Denpasar City, IndonesiaNi Putu Tirka Widanti0Departement of Public Administration Postgraduate Program, Universitas Ngurah RaiPublic service is defined as an activity that serves the necessity of an individual, people, or organization group that has an interest in the organization based on the main requirements and procedures which are determined and intended to fulfill the satisfaction of service recipients. Employee performance management (PM) is frequently marketed as an innovation to improve public sector performance, but it is internationally challenging to execute. The success of service provider organisations (providers) is strongly dependent on the pleasure of the people who receive these services. The Denpasar City government endeavoured to address this issue by introducing the sewakadarma work ethos in the execution of public services. The Sewaka Dharma is a Hindu ideology that prioritises the alignment of one's thoughts, speech, and actions towards the service of promoting harmony among human, natural, and divine values. The objective of this research is to investigate the impact of the sewakadarma work culture on enhancing the standard of public services in Denpasar City. The present study employs descriptive qualitative research methodologies. The results showed that the sewakadarma work culture has been implemented well through the formation of the sewakadarma cadre, the success of the sewakadarma work culture is evidenced by the awards obtained by the Denpasar city government in providing public services.https://journal.unismuh.ac.id/index.php/Otoritas/article/view/9975work culturesewakadharmapublic service |
| spellingShingle | Ni Putu Tirka Widanti The implementation of Sewakadharma work culture to improve public service quality in Denpasar City, Indonesia Otoritas: Jurnal Ilmu Pemerintahan work culture sewakadharma public service |
| title | The implementation of Sewakadharma work culture to improve public service quality in Denpasar City, Indonesia |
| title_full | The implementation of Sewakadharma work culture to improve public service quality in Denpasar City, Indonesia |
| title_fullStr | The implementation of Sewakadharma work culture to improve public service quality in Denpasar City, Indonesia |
| title_full_unstemmed | The implementation of Sewakadharma work culture to improve public service quality in Denpasar City, Indonesia |
| title_short | The implementation of Sewakadharma work culture to improve public service quality in Denpasar City, Indonesia |
| title_sort | implementation of sewakadharma work culture to improve public service quality in denpasar city indonesia |
| topic | work culture sewakadharma public service |
| url | https://journal.unismuh.ac.id/index.php/Otoritas/article/view/9975 |
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