Exploring how quality dimensions enhance videoconferencing platform benefits from an information systems success perspective
Abstract The rapid growth of videoconferencing technology in e-learning has gained significant attention in recent years. However, the literature lacks focus on the quality aspects contributing to the success of videoconferencing platforms in online learning. To fill this gap, this study used the De...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Springer
2024-04-01
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| Series: | Discover Sustainability |
| Subjects: | |
| Online Access: | https://doi.org/10.1007/s43621-024-00215-4 |
| _version_ | 1797220060344877056 |
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| author | Mohammad Issa Alhusban Nael Sarhan Ibrahim N. Khatatbeh Mohannad Obeid Al Shbail |
| author_facet | Mohammad Issa Alhusban Nael Sarhan Ibrahim N. Khatatbeh Mohannad Obeid Al Shbail |
| author_sort | Mohammad Issa Alhusban |
| collection | DOAJ |
| description | Abstract The rapid growth of videoconferencing technology in e-learning has gained significant attention in recent years. However, the literature lacks focus on the quality aspects contributing to the success of videoconferencing platforms in online learning. To fill this gap, this study used the DeLone and McLean information system success model to assess how three quality aspects (system, information, and service) of Microsoft Teams videoconferencing platform influenced students’ learning outcomes in online learning. The study involved surveying 261 students and found that all three quality dimensions significantly impacted students’ usage and satisfaction with Microsoft Teams. Remarkably, information quality had the most pronounced influence, and system use also positively affected student satisfaction, whereas student satisfaction played more significant role in their perceived benefits compared to system use. The study concluded that Microsoft Teams’ three quality dimensions contribute to enhancing student-perceived benefits in e-learning environment, confirming its success as an e-learning platform for students. |
| first_indexed | 2024-04-24T12:43:32Z |
| format | Article |
| id | doaj.art-50460ea0bb7e4d2aa25e87f6e1c97838 |
| institution | Directory Open Access Journal |
| issn | 2662-9984 |
| language | English |
| last_indexed | 2024-04-24T12:43:32Z |
| publishDate | 2024-04-01 |
| publisher | Springer |
| record_format | Article |
| series | Discover Sustainability |
| spelling | doaj.art-50460ea0bb7e4d2aa25e87f6e1c978382024-04-07T11:06:06ZengSpringerDiscover Sustainability2662-99842024-04-015111610.1007/s43621-024-00215-4Exploring how quality dimensions enhance videoconferencing platform benefits from an information systems success perspectiveMohammad Issa Alhusban0Nael Sarhan1Ibrahim N. Khatatbeh2Mohannad Obeid Al Shbail3The Hashemite UniversityThe Hashemite UniversityThe Hashemite UniversityAl Al-Bayt UniversityAbstract The rapid growth of videoconferencing technology in e-learning has gained significant attention in recent years. However, the literature lacks focus on the quality aspects contributing to the success of videoconferencing platforms in online learning. To fill this gap, this study used the DeLone and McLean information system success model to assess how three quality aspects (system, information, and service) of Microsoft Teams videoconferencing platform influenced students’ learning outcomes in online learning. The study involved surveying 261 students and found that all three quality dimensions significantly impacted students’ usage and satisfaction with Microsoft Teams. Remarkably, information quality had the most pronounced influence, and system use also positively affected student satisfaction, whereas student satisfaction played more significant role in their perceived benefits compared to system use. The study concluded that Microsoft Teams’ three quality dimensions contribute to enhancing student-perceived benefits in e-learning environment, confirming its success as an e-learning platform for students.https://doi.org/10.1007/s43621-024-00215-4Online learningInformation systems success modelQuality factorsVideoconferencing technologyMicrosoft Teams |
| spellingShingle | Mohammad Issa Alhusban Nael Sarhan Ibrahim N. Khatatbeh Mohannad Obeid Al Shbail Exploring how quality dimensions enhance videoconferencing platform benefits from an information systems success perspective Discover Sustainability Online learning Information systems success model Quality factors Videoconferencing technology Microsoft Teams |
| title | Exploring how quality dimensions enhance videoconferencing platform benefits from an information systems success perspective |
| title_full | Exploring how quality dimensions enhance videoconferencing platform benefits from an information systems success perspective |
| title_fullStr | Exploring how quality dimensions enhance videoconferencing platform benefits from an information systems success perspective |
| title_full_unstemmed | Exploring how quality dimensions enhance videoconferencing platform benefits from an information systems success perspective |
| title_short | Exploring how quality dimensions enhance videoconferencing platform benefits from an information systems success perspective |
| title_sort | exploring how quality dimensions enhance videoconferencing platform benefits from an information systems success perspective |
| topic | Online learning Information systems success model Quality factors Videoconferencing technology Microsoft Teams |
| url | https://doi.org/10.1007/s43621-024-00215-4 |
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