Invisible Erosion of Human Capital: The Impact of Emotional Blackmail and Emotional Intelligence on Nurses’ Job Satisfaction and Turnover Intention
Emotion is a compelling factor in the retention and job satisfaction of professionals, and the impacts of emotional feelings and reactions have become an indispensable issue in the nursing workforce. Drawing on the cognitive theory of emotions, this study bridges the research gap to investigate the...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2022-12-01
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| Series: | Behavioral Sciences |
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| Online Access: | https://www.mdpi.com/2076-328X/13/1/37 |
| _version_ | 1797446004354580480 |
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| author | Wei-Yuan Lo Yu-Kai Lin Chun-Yu Lin Hsiang-Ming Lee |
| author_facet | Wei-Yuan Lo Yu-Kai Lin Chun-Yu Lin Hsiang-Ming Lee |
| author_sort | Wei-Yuan Lo |
| collection | DOAJ |
| description | Emotion is a compelling factor in the retention and job satisfaction of professionals, and the impacts of emotional feelings and reactions have become an indispensable issue in the nursing workforce. Drawing on the cognitive theory of emotions, this study bridges the research gap to investigate the relationships among emotional blackmail, emotional intelligence, job satisfaction, and turnover intentions of nurses. A cross-sectional design was used to collect data from a sample of 374 full-time nurses in Northern Taiwan. Hypotheses were tested and analyzed by means of SPSS 22, structural equation modeling (SEM), and PROCESS v3.3. The results revealed the direct relationships between emotional blackmail, job satisfaction, and turnover intentions, and job satisfaction partially mediated the relationship between emotional blackmail and turnover intentions. However, there is no statistical support that emotional intelligence moderates the relationships between emotional blackmail and job satisfaction and turnover intentions. Healthcare organizations must take the initiative and form strategies that will help balance nurses’ work stresses. These strategies should aim to reduce unnecessary demands from supervisors, patients, and co-workers, as well as in the socio-emotional domain. |
| first_indexed | 2024-03-09T13:34:57Z |
| format | Article |
| id | doaj.art-506f5916f7fa49b4a8eb7a7088ec875c |
| institution | Directory Open Access Journal |
| issn | 2076-328X |
| language | English |
| last_indexed | 2024-03-09T13:34:57Z |
| publishDate | 2022-12-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Behavioral Sciences |
| spelling | doaj.art-506f5916f7fa49b4a8eb7a7088ec875c2023-11-30T21:13:41ZengMDPI AGBehavioral Sciences2076-328X2022-12-011313710.3390/bs13010037Invisible Erosion of Human Capital: The Impact of Emotional Blackmail and Emotional Intelligence on Nurses’ Job Satisfaction and Turnover IntentionWei-Yuan Lo0Yu-Kai Lin1Chun-Yu Lin2Hsiang-Ming Lee3Department of Business Administration, National Taipei University, New Taipei City 237, TaiwanDepartment of Health and Welfare, University of Taipei, Taipei 111, TaiwanDepartment of Business Administration, National Taipei University, New Taipei City 237, TaiwanDepartment of Business Administration, National Taipei University of Business, Taipei 100, TaiwanEmotion is a compelling factor in the retention and job satisfaction of professionals, and the impacts of emotional feelings and reactions have become an indispensable issue in the nursing workforce. Drawing on the cognitive theory of emotions, this study bridges the research gap to investigate the relationships among emotional blackmail, emotional intelligence, job satisfaction, and turnover intentions of nurses. A cross-sectional design was used to collect data from a sample of 374 full-time nurses in Northern Taiwan. Hypotheses were tested and analyzed by means of SPSS 22, structural equation modeling (SEM), and PROCESS v3.3. The results revealed the direct relationships between emotional blackmail, job satisfaction, and turnover intentions, and job satisfaction partially mediated the relationship between emotional blackmail and turnover intentions. However, there is no statistical support that emotional intelligence moderates the relationships between emotional blackmail and job satisfaction and turnover intentions. Healthcare organizations must take the initiative and form strategies that will help balance nurses’ work stresses. These strategies should aim to reduce unnecessary demands from supervisors, patients, and co-workers, as well as in the socio-emotional domain.https://www.mdpi.com/2076-328X/13/1/37emotional blackmailemotional intelligencejob satisfactionturnover intentionnurses |
| spellingShingle | Wei-Yuan Lo Yu-Kai Lin Chun-Yu Lin Hsiang-Ming Lee Invisible Erosion of Human Capital: The Impact of Emotional Blackmail and Emotional Intelligence on Nurses’ Job Satisfaction and Turnover Intention Behavioral Sciences emotional blackmail emotional intelligence job satisfaction turnover intention nurses |
| title | Invisible Erosion of Human Capital: The Impact of Emotional Blackmail and Emotional Intelligence on Nurses’ Job Satisfaction and Turnover Intention |
| title_full | Invisible Erosion of Human Capital: The Impact of Emotional Blackmail and Emotional Intelligence on Nurses’ Job Satisfaction and Turnover Intention |
| title_fullStr | Invisible Erosion of Human Capital: The Impact of Emotional Blackmail and Emotional Intelligence on Nurses’ Job Satisfaction and Turnover Intention |
| title_full_unstemmed | Invisible Erosion of Human Capital: The Impact of Emotional Blackmail and Emotional Intelligence on Nurses’ Job Satisfaction and Turnover Intention |
| title_short | Invisible Erosion of Human Capital: The Impact of Emotional Blackmail and Emotional Intelligence on Nurses’ Job Satisfaction and Turnover Intention |
| title_sort | invisible erosion of human capital the impact of emotional blackmail and emotional intelligence on nurses job satisfaction and turnover intention |
| topic | emotional blackmail emotional intelligence job satisfaction turnover intention nurses |
| url | https://www.mdpi.com/2076-328X/13/1/37 |
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