Patient Satisfaction with Healthcare Services Among Inpatients in The Covid-19 Isolation Room
Patient care in the isolation room differs from other rooms, including strict hygiene, proper personal protective equipment, and minimal patient contact. Furthermore, this study aims to portray patient satisfaction with healthcare services among inpatients in the COVID-19 isolation room. It was a d...
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| Format: | Article |
| Language: | English |
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Universitas Nahdlatul Ulama Surabaya
2022-11-01
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| Series: | Jurnal Ilmiah Kesehatan |
| Subjects: | |
| Online Access: | https://journal2.unusa.ac.id/index.php/JHS/article/view/2846 |
| _version_ | 1811206647005052928 |
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| author | Akas Yekti Pulihasih Budhi Setianto Agus Aan Adriansyah Nikmatus Sa’adah |
| author_facet | Akas Yekti Pulihasih Budhi Setianto Agus Aan Adriansyah Nikmatus Sa’adah |
| author_sort | Akas Yekti Pulihasih |
| collection | DOAJ |
| description |
Patient care in the isolation room differs from other rooms, including strict hygiene, proper personal protective equipment, and minimal patient contact. Furthermore, this study aims to portray patient satisfaction with healthcare services among inpatients in the COVID-19 isolation room. It was a descriptive study using a retrospective descriptive methodology. The population was inpatients in the COVID-19 isolation room at Surabaya Islamic hospital for January-May 2021. In addition, the sample was 128 respondents with a total sampling method. The authors used a questionnaire portraying patient satisfaction with health care services based on reliability, assurance, tangible, empathy, and responsiveness dimensions. The data was processed descriptively in a frequency distribution table. The results showed that respondents were satisfied with the reliability dimension (the ability of doctors and nurses to explain, listen, and speed up handling complaints). In addition, they were satisfied with tangible (room facilities, cleanliness of rooms, cleanliness of beds and bathrooms); empathy (attention of doctors, the ability of nurses to motivate and communicate well); assurance (friendly and polite healthcare services, safe healthcare services, and good healthcare service), and responsiveness (fast and accurate healthcare treatments, diagnostics, and easy healthcare procedures). Thus, inpatients in the COVID-19 Isolation Room at Surabaya Islamic hospital for January-May 2021 were satisfied with healthcare services based on reliability, assurance, tangible, empathy, and responsiveness dimensions. However, the empathy dimension had the lowest score among the five dimensions. So, emotional intelligence training is essential to improve health workers' empathy for patients.
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| first_indexed | 2024-04-12T03:51:45Z |
| format | Article |
| id | doaj.art-507e6ced41774c3c86eee049fb3b96b9 |
| institution | Directory Open Access Journal |
| issn | 1978-6743 2477-3948 |
| language | English |
| last_indexed | 2024-04-12T03:51:45Z |
| publishDate | 2022-11-01 |
| publisher | Universitas Nahdlatul Ulama Surabaya |
| record_format | Article |
| series | Jurnal Ilmiah Kesehatan |
| spelling | doaj.art-507e6ced41774c3c86eee049fb3b96b92022-12-22T03:48:58ZengUniversitas Nahdlatul Ulama SurabayaJurnal Ilmiah Kesehatan1978-67432477-39482022-11-01150310.33086/jhs.v15i03.2846Patient Satisfaction with Healthcare Services Among Inpatients in The Covid-19 Isolation RoomAkas Yekti Pulihasih0Budhi Setianto1Agus Aan Adriansyah2Nikmatus Sa’adah3Universitas Nahdlatul Ulama SurabayaUnusaUniversitas AirlanggaInstitut Ilmu Kesehatan Bhakti Wiyata Patient care in the isolation room differs from other rooms, including strict hygiene, proper personal protective equipment, and minimal patient contact. Furthermore, this study aims to portray patient satisfaction with healthcare services among inpatients in the COVID-19 isolation room. It was a descriptive study using a retrospective descriptive methodology. The population was inpatients in the COVID-19 isolation room at Surabaya Islamic hospital for January-May 2021. In addition, the sample was 128 respondents with a total sampling method. The authors used a questionnaire portraying patient satisfaction with health care services based on reliability, assurance, tangible, empathy, and responsiveness dimensions. The data was processed descriptively in a frequency distribution table. The results showed that respondents were satisfied with the reliability dimension (the ability of doctors and nurses to explain, listen, and speed up handling complaints). In addition, they were satisfied with tangible (room facilities, cleanliness of rooms, cleanliness of beds and bathrooms); empathy (attention of doctors, the ability of nurses to motivate and communicate well); assurance (friendly and polite healthcare services, safe healthcare services, and good healthcare service), and responsiveness (fast and accurate healthcare treatments, diagnostics, and easy healthcare procedures). Thus, inpatients in the COVID-19 Isolation Room at Surabaya Islamic hospital for January-May 2021 were satisfied with healthcare services based on reliability, assurance, tangible, empathy, and responsiveness dimensions. However, the empathy dimension had the lowest score among the five dimensions. So, emotional intelligence training is essential to improve health workers' empathy for patients. https://journal2.unusa.ac.id/index.php/JHS/article/view/2846Patient satisfactionHealthcareservicesInpatientsCOVID-19isolationRoom |
| spellingShingle | Akas Yekti Pulihasih Budhi Setianto Agus Aan Adriansyah Nikmatus Sa’adah Patient Satisfaction with Healthcare Services Among Inpatients in The Covid-19 Isolation Room Jurnal Ilmiah Kesehatan Patient satisfaction Healthcareservices Inpatients COVID-19isolationRoom |
| title | Patient Satisfaction with Healthcare Services Among Inpatients in The Covid-19 Isolation Room |
| title_full | Patient Satisfaction with Healthcare Services Among Inpatients in The Covid-19 Isolation Room |
| title_fullStr | Patient Satisfaction with Healthcare Services Among Inpatients in The Covid-19 Isolation Room |
| title_full_unstemmed | Patient Satisfaction with Healthcare Services Among Inpatients in The Covid-19 Isolation Room |
| title_short | Patient Satisfaction with Healthcare Services Among Inpatients in The Covid-19 Isolation Room |
| title_sort | patient satisfaction with healthcare services among inpatients in the covid 19 isolation room |
| topic | Patient satisfaction Healthcareservices Inpatients COVID-19isolationRoom |
| url | https://journal2.unusa.ac.id/index.php/JHS/article/view/2846 |
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