A hybrid Kano-fuzzy AHP method for measuring customer satisfaction: A case study of transportation system
An increase competition on today's economy has created motivation for many organizations to look for different alternatives on better serving the customers. There are always some budget limitations on any customer relationship method, which leads us to prioritize different alternatives. In this...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Growing Science
2011-07-01
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| Series: | Management Science Letters |
| Subjects: | |
| Online Access: | http://www.growingscience.com/msl/Vol1/msl_2011_16.pdf |