Improving quality of care for patients receiving care through telehealth in the time of COVID-19 global pandemic and beyond: HCI-based leading indicators for virtual visits
The COVID-19 pandemic expedited the growing rate of reliance on telehealth, as it provided a safer option for patients to seek the care they need and avoid potential negative consequences of being exposed to the COVID-19 virus. The aim of this study is to develop a series of Human-Computer Interacti...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Elsevier
2023-12-01
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| Series: | Human Factors in Healthcare |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2772501423000179 |
| _version_ | 1797345846657810432 |
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| author | Yalda Khashe Maryam Tabibzadeh Najmedin Meshkati |
| author_facet | Yalda Khashe Maryam Tabibzadeh Najmedin Meshkati |
| author_sort | Yalda Khashe |
| collection | DOAJ |
| description | The COVID-19 pandemic expedited the growing rate of reliance on telehealth, as it provided a safer option for patients to seek the care they need and avoid potential negative consequences of being exposed to the COVID-19 virus. The aim of this study is to develop a series of Human-Computer Interaction (HCI)-based leading indicators to proactively analyze and evaluate the user interface in telehealth and virtual visits. Building on Nielsen's usability heuristics and mapping them to the six aspects of quality of care introduced by the Institute of Medicine, we identified the design features that had the highest impact on the quality of care and developed a list of leading indicators for each feature. Further, we developed corresponding checklists for each leading indicator to evaluate the features of the user. Beyond the benefits of telehealth for both patients and healthcare providers during atypical circumstances, the changes prompted by the COVID-19 public health emergency have possibly altered the position of telehealth to the point that communicating through video and audio has become the new normal. Therefore, the importance of designing an interface to facilitate user interaction with the system and consequently with one another is of utmost importance. |
| first_indexed | 2024-03-08T11:23:37Z |
| format | Article |
| id | doaj.art-51476427af1144e2bee7b530d17db896 |
| institution | Directory Open Access Journal |
| issn | 2772-5014 |
| language | English |
| last_indexed | 2024-03-08T11:23:37Z |
| publishDate | 2023-12-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Human Factors in Healthcare |
| spelling | doaj.art-51476427af1144e2bee7b530d17db8962024-01-26T05:37:20ZengElsevierHuman Factors in Healthcare2772-50142023-12-014100050Improving quality of care for patients receiving care through telehealth in the time of COVID-19 global pandemic and beyond: HCI-based leading indicators for virtual visitsYalda Khashe0Maryam Tabibzadeh1Najmedin Meshkati2Daniel j. Epstein Department of Industrial and Systems Engineering, University of Southern California, Los Angeles, CA, United StatesManufacturing Systems Engineering & Management Department, California State University, 18111 Nordhoff Street, Northridge | Jacaranda Hall (JD) 3309, Northridge, CA 91330-8332, United States; Corresponding author.Department of Civil and Environmental Engineering, University of Southern California, Los Angeles, CA, United StatesThe COVID-19 pandemic expedited the growing rate of reliance on telehealth, as it provided a safer option for patients to seek the care they need and avoid potential negative consequences of being exposed to the COVID-19 virus. The aim of this study is to develop a series of Human-Computer Interaction (HCI)-based leading indicators to proactively analyze and evaluate the user interface in telehealth and virtual visits. Building on Nielsen's usability heuristics and mapping them to the six aspects of quality of care introduced by the Institute of Medicine, we identified the design features that had the highest impact on the quality of care and developed a list of leading indicators for each feature. Further, we developed corresponding checklists for each leading indicator to evaluate the features of the user. Beyond the benefits of telehealth for both patients and healthcare providers during atypical circumstances, the changes prompted by the COVID-19 public health emergency have possibly altered the position of telehealth to the point that communicating through video and audio has become the new normal. Therefore, the importance of designing an interface to facilitate user interaction with the system and consequently with one another is of utmost importance.http://www.sciencedirect.com/science/article/pii/S2772501423000179Human-computer interactionInterface designUsability testing and evaluationDigital healthPatient safety |
| spellingShingle | Yalda Khashe Maryam Tabibzadeh Najmedin Meshkati Improving quality of care for patients receiving care through telehealth in the time of COVID-19 global pandemic and beyond: HCI-based leading indicators for virtual visits Human Factors in Healthcare Human-computer interaction Interface design Usability testing and evaluation Digital health Patient safety |
| title | Improving quality of care for patients receiving care through telehealth in the time of COVID-19 global pandemic and beyond: HCI-based leading indicators for virtual visits |
| title_full | Improving quality of care for patients receiving care through telehealth in the time of COVID-19 global pandemic and beyond: HCI-based leading indicators for virtual visits |
| title_fullStr | Improving quality of care for patients receiving care through telehealth in the time of COVID-19 global pandemic and beyond: HCI-based leading indicators for virtual visits |
| title_full_unstemmed | Improving quality of care for patients receiving care through telehealth in the time of COVID-19 global pandemic and beyond: HCI-based leading indicators for virtual visits |
| title_short | Improving quality of care for patients receiving care through telehealth in the time of COVID-19 global pandemic and beyond: HCI-based leading indicators for virtual visits |
| title_sort | improving quality of care for patients receiving care through telehealth in the time of covid 19 global pandemic and beyond hci based leading indicators for virtual visits |
| topic | Human-computer interaction Interface design Usability testing and evaluation Digital health Patient safety |
| url | http://www.sciencedirect.com/science/article/pii/S2772501423000179 |
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