Service quality evaluation of international freight forwarders: an empirical research in East Asia
Abstract The purpose of this paper is to improve service quality of international freight forwarders and explore practical business solutions to enhance customer service level. Freight forwarder usually acts as an agent to source logistics service for shipper and work closely with carriers such as s...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
SpringerOpen
2019-12-01
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| Series: | Journal of Shipping and Trade |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s41072-019-0053-6 |