The Impact of Revised Discharge Instructions on Patient Satisfaction
Introduction: The impact of discharge instructions on a patient’s experience is not fully understood. This research explored whether nurse- and physician-generated discharge instructions had a positive effect on patient perceptions regarding their discharge experience. Methods: We compared Press Gan...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2016-09-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373516666972 |
| _version_ | 1819011244086001664 |
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| author | Heather Markey Waniga RN, MSN Travis Gerke ScD Alena Shoemaker MD Derek Bourgoine MHA Pracha Eamranond MD, MPH |
| author_facet | Heather Markey Waniga RN, MSN Travis Gerke ScD Alena Shoemaker MD Derek Bourgoine MHA Pracha Eamranond MD, MPH |
| author_sort | Heather Markey Waniga RN, MSN |
| collection | DOAJ |
| description | Introduction: The impact of discharge instructions on a patient’s experience is not fully understood. This research explored whether nurse- and physician-generated discharge instructions had a positive effect on patient perceptions regarding their discharge experience. Methods: We compared Press Ganey discharge-related patient satisfaction scores for the year prior to and the year subsequent to implementing revised discharge instructions for all patients admitted to a 180-bed community-based hospital. Results: Following the implementation of our revised discharge instructions, patient satisfaction significantly improved (84.7% vs 83%, P < .01). Patients responded that they felt ready for discharge (86.6% vs 84.9%, P = .01) and were satisfied with instructions for home care (87.8% vs 85.3%, P < .01). Discussion: This study finds that a novel discharge instruction set produced by both the nursing and physician staff may improve patient perceptions with the discharge process. |
| first_indexed | 2024-12-21T01:25:04Z |
| format | Article |
| id | doaj.art-5192a00783874fc7872baca0163871e7 |
| institution | Directory Open Access Journal |
| issn | 2374-3743 2374-3735 |
| language | English |
| last_indexed | 2024-12-21T01:25:04Z |
| publishDate | 2016-09-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-5192a00783874fc7872baca0163871e72022-12-21T19:20:32ZengSAGE PublishingJournal of Patient Experience2374-37432374-37352016-09-01310.1177/237437351666697210.1177_2374373516666972The Impact of Revised Discharge Instructions on Patient SatisfactionHeather Markey Waniga RN, MSN0Travis Gerke ScD1Alena Shoemaker MD2Derek Bourgoine MHA3Pracha Eamranond MD, MPH4 Lawrence General Hospital, Lawrence, MA, USA Department of Cancer Epidemiology, Moffitt Cancer Center, Tampa, FL, USA Greater Lawrence Family Health Center, Lawrence, MA, USA Lawrence General Hospital, Lawrence, MA, USA Brigham and Women’s Hospital, Harvard Medical School, Boston, MA, USAIntroduction: The impact of discharge instructions on a patient’s experience is not fully understood. This research explored whether nurse- and physician-generated discharge instructions had a positive effect on patient perceptions regarding their discharge experience. Methods: We compared Press Ganey discharge-related patient satisfaction scores for the year prior to and the year subsequent to implementing revised discharge instructions for all patients admitted to a 180-bed community-based hospital. Results: Following the implementation of our revised discharge instructions, patient satisfaction significantly improved (84.7% vs 83%, P < .01). Patients responded that they felt ready for discharge (86.6% vs 84.9%, P = .01) and were satisfied with instructions for home care (87.8% vs 85.3%, P < .01). Discussion: This study finds that a novel discharge instruction set produced by both the nursing and physician staff may improve patient perceptions with the discharge process.https://doi.org/10.1177/2374373516666972 |
| spellingShingle | Heather Markey Waniga RN, MSN Travis Gerke ScD Alena Shoemaker MD Derek Bourgoine MHA Pracha Eamranond MD, MPH The Impact of Revised Discharge Instructions on Patient Satisfaction Journal of Patient Experience |
| title | The Impact of Revised Discharge Instructions on Patient Satisfaction |
| title_full | The Impact of Revised Discharge Instructions on Patient Satisfaction |
| title_fullStr | The Impact of Revised Discharge Instructions on Patient Satisfaction |
| title_full_unstemmed | The Impact of Revised Discharge Instructions on Patient Satisfaction |
| title_short | The Impact of Revised Discharge Instructions on Patient Satisfaction |
| title_sort | impact of revised discharge instructions on patient satisfaction |
| url | https://doi.org/10.1177/2374373516666972 |
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