Social Media as a Tool for Consumer Engagement in Hospital Quality Improvement and Service Design: Barriers and Enablers for Implementation

Social Media as a Tool for Consumer Engagement in Hospital Quality Improvement and Service Design: Barriers and Enablers for Implementation

Background  Social media can be used to engage consumers in hospital service design and quality improvement (QI) activities, however its uptake may be limited by a lack of guidance to support implementation. This article presents the perceived barriers and enablers in using social media for consumer...

Full description

Bibliographic Details
Main Authors: Louisa Walsh, Nerida Hyett, Jayne Howley, Nicole Juniper, Chi Li, Belinda MacLeod-Smith, Sophie Rodier, Sophie Hill
Format: Article
Language:English
Published: Kerman University of Medical Sciences 2022-10-01
Series:International Journal of Health Policy and Management
Subjects:
social media
australia
service design
quality improvement
consumer engagement
patient involvement
Online Access:https://www.ijhpm.com/article_4160_f61c6f3eda41c237d438c19a88e0e40f.pdf

Similar Items

Similar Items