| Summary: | Tourism has become prominent on the national scene, both
for national authorities and society. In this environment, the
hotels’ branch manager plays a key role in which managerial
competences are required to manage the project and the
provision of services. For this reason, the objective of this
research was to identify and analyze the management
competences of hotel managers in Tiradentes (Minas
Gerais, Brazil). For that, a field research with descriptive,
qualitative and quantitative approach was carried out. It
was observed that inns are family-owned businesses with
little training in the area and the main role of managers is to
be a mentor, focusing on human relationships. The inns
contribute to the management of competences process,
which occurs mainly due to an individual’s daily action in the
organization, also as with formal training incentives. Finally,
we present the research limitations and suggestions for
future research.
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