E-government as a tool to improve the efficiency of public administration: The case of Kazakhstan
Digitalization contributed to the modernization of public administration, particularly e-government development. The purpose of this study is to determine the role of e-government in improving the efficiency of public administration in Kazakhstan. The research methods are comparative, economic-stati...
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| Format: | Article |
| Language: | English |
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LLC "CPC "Business Perspectives"
2023-06-01
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| Series: | Problems and Perspectives in Management |
| Subjects: | |
| Online Access: | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/18328/PPM_2023_02_Orazgaliyeva.pdf |
| _version_ | 1797667835193851904 |
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| author | Shynar Orazgaliyeva Zaira Satpayeva Samal Tazhiyeva Gulmira Nurseiytova |
| author_facet | Shynar Orazgaliyeva Zaira Satpayeva Samal Tazhiyeva Gulmira Nurseiytova |
| author_sort | Shynar Orazgaliyeva |
| collection | DOAJ |
| description | Digitalization contributed to the modernization of public administration, particularly e-government development. The purpose of this study is to determine the role of e-government in improving the efficiency of public administration in Kazakhstan. The research methods are comparative, economic-statistical, and qualitative content analysis. The sources of statistical data were the Bureau of National Statistics, the Committee of public services, the e-government portal, and reports of international organizations and national development institutions. The study determined that e-government is a modern paradigm of public administration that contributes to the efficiency of public administration; its development and efficiency are significantly influenced by financial, economic, technological, and legal factors. Kazakhstan has a high level of e-government development. The e-government development portal in Kazakhstan has contributed to improving public administration, especially during the pandemic. However, e-government requires further development, as its functioning has various issues (low degree of information relevance, insufficient portal filling, and low share of automated functions). At the same time, the readiness of public administration organizations for digital transformation is medium. The study proposes recommendations for Kazakhstan’s e-government development to improve public administration, mainly developing technological infrastructure and digital human capital. The results can contribute to the further e-government development in Kazakhstan and enrich the theoretical base in increasing the efficiency of public administration in the context of digital transformation.
AcknowledgmentsThis study is supported by the Science Committee of the Ministry of Education and Science of the Republic of Kazakhstan (Grant “Priorities and mechanisms of inclusive regional development of Kazakhstan in the context of overcoming the economic recession,” IRN AP09259004). |
| first_indexed | 2024-03-11T20:19:21Z |
| format | Article |
| id | doaj.art-51f4fd2d52004f3d8e16da394187f87a |
| institution | Directory Open Access Journal |
| issn | 1727-7051 1810-5467 |
| language | English |
| last_indexed | 2024-03-11T20:19:21Z |
| publishDate | 2023-06-01 |
| publisher | LLC "CPC "Business Perspectives" |
| record_format | Article |
| series | Problems and Perspectives in Management |
| spelling | doaj.art-51f4fd2d52004f3d8e16da394187f87a2023-10-03T08:23:10ZengLLC "CPC "Business Perspectives"Problems and Perspectives in Management1727-70511810-54672023-06-0121257859110.21511/ppm.21(2).2023.5318328E-government as a tool to improve the efficiency of public administration: The case of KazakhstanShynar Orazgaliyeva0https://orcid.org/0000-0001-8276-1345Zaira Satpayeva1https://orcid.org/0000-0002-1644-3709Samal Tazhiyeva2https://orcid.org/0009-0006-8148-0625Gulmira Nurseiytova3https://orcid.org/0000-0002-1875-6776Ph.D. Student, Department of Management, Higher School of Economics and Business, Al-Farabi Kazakh National UniversityPh.D., Leading Researcher, Head of Department, Department of the regional economy and innovation development, Institute of Economics of the Ministry of Education and ScienceCandidate of Economic Sciences, Senior Lecturer, Higher School of Economics and Business, Al-Farabi Kazakh National UniversityCandidate of Economic Sciences, Senior Lecturer, Higher School of Economics and Business, Al-Farabi Kazakh National UniversityDigitalization contributed to the modernization of public administration, particularly e-government development. The purpose of this study is to determine the role of e-government in improving the efficiency of public administration in Kazakhstan. The research methods are comparative, economic-statistical, and qualitative content analysis. The sources of statistical data were the Bureau of National Statistics, the Committee of public services, the e-government portal, and reports of international organizations and national development institutions. The study determined that e-government is a modern paradigm of public administration that contributes to the efficiency of public administration; its development and efficiency are significantly influenced by financial, economic, technological, and legal factors. Kazakhstan has a high level of e-government development. The e-government development portal in Kazakhstan has contributed to improving public administration, especially during the pandemic. However, e-government requires further development, as its functioning has various issues (low degree of information relevance, insufficient portal filling, and low share of automated functions). At the same time, the readiness of public administration organizations for digital transformation is medium. The study proposes recommendations for Kazakhstan’s e-government development to improve public administration, mainly developing technological infrastructure and digital human capital. The results can contribute to the further e-government development in Kazakhstan and enrich the theoretical base in increasing the efficiency of public administration in the context of digital transformation. AcknowledgmentsThis study is supported by the Science Committee of the Ministry of Education and Science of the Republic of Kazakhstan (Grant “Priorities and mechanisms of inclusive regional development of Kazakhstan in the context of overcoming the economic recession,” IRN AP09259004).https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/18328/PPM_2023_02_Orazgaliyeva.pdfdigitalizatione-participationgovernment servicesinformation and communications technologypandemic |
| spellingShingle | Shynar Orazgaliyeva Zaira Satpayeva Samal Tazhiyeva Gulmira Nurseiytova E-government as a tool to improve the efficiency of public administration: The case of Kazakhstan Problems and Perspectives in Management digitalization e-participation government services information and communications technology pandemic |
| title | E-government as a tool to improve the efficiency of public administration: The case of Kazakhstan |
| title_full | E-government as a tool to improve the efficiency of public administration: The case of Kazakhstan |
| title_fullStr | E-government as a tool to improve the efficiency of public administration: The case of Kazakhstan |
| title_full_unstemmed | E-government as a tool to improve the efficiency of public administration: The case of Kazakhstan |
| title_short | E-government as a tool to improve the efficiency of public administration: The case of Kazakhstan |
| title_sort | e government as a tool to improve the efficiency of public administration the case of kazakhstan |
| topic | digitalization e-participation government services information and communications technology pandemic |
| url | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/18328/PPM_2023_02_Orazgaliyeva.pdf |
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